Summary
Overview
Work History
Education
Skills
Timeline
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Ray Bender

Port Saint Lucie,FL

Summary

Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding WaWa standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

WaWa
Port Saint Lucie, FL
10.2021 - Current
  • Offered suggestions to improve processes related to customer service activities.
  • Greeted customers and identified their needs.
  • Performed additional duties as assigned by management team.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Ensured that all foods were prepared according to health department regulations.
  • Maintained safe food handling practices to prevent germ spread.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Delivered food orders promptly and accurately to guests.
  • Maintained clean and orderly appearance throughout kitchen and sales floor.
  • Replenished condiments as needed.
  • Prepared beverages such as coffee, tea, soda.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Performed variety of duties related to food service.

Team Member

Burger King
Port Saint Lucie, FL
05.2021 - 10.2021
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Measured ingredients according to specified recipes to reduce waste.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Received inventory of food and beverage products to stock in designated areas.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.

Grill Team Crew Member

Wendys Fast Food
Jensen Beach, FL
04.2021 - 05.2021
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Distributed prepared food to servers.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cleaned and maintained grills, kitchen equipment, floors, and surfaces.
  • Cooked food on the grill according to recipes and customer orders.
  • Performed basic maintenance tasks such as changing oil or cleaning filters.
  • Inspected cooking utensils and equipment for cleanliness and functionality.
  • Maintained sanitation standards in accordance with health regulations.
  • Kept work area clean and organized throughout shift.
  • Operated fryers and grills according to instructions to maintain safety and food quality.

Floor Staff Member

Regal Cinemas
Port Saint Lucie, FL
10.2018 - 01.2021
  • Checked expiration dates on products to ensure freshness of merchandise.
  • Completed sales transactions accurately and efficiently.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Informed customers of current promotions, discounts and special offers.
  • Adhered to company policies and procedures at all times.

Education

GED -

Indian River State College
Ft. Pierce, FL
11.2024

Skills

  • Regulatory Compliance
  • Customer Support
  • Team Collaboration
  • Product Knowledge
  • Problem Resolution
  • Safety Regulations
  • Customer Complaint Resolution
  • Customer Service

Timeline

Customer Service Associate

WaWa
10.2021 - Current

Team Member

Burger King
05.2021 - 10.2021

Grill Team Crew Member

Wendys Fast Food
04.2021 - 05.2021

Floor Staff Member

Regal Cinemas
10.2018 - 01.2021

GED -

Indian River State College

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Ray Bender