Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Ray Dalton

Columbus,OH

Summary

Professional leader with comprehensive background in regional hotel management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.

Overview

11
11
years of professional experience

Work History

Regional Manager

Premier Property Management
10.2014 - Current
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Developed and implemented marketing strategies to promote hotel services.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
  • Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
  • Negotiated contracts with suppliers, achieving cost savings while maintaining quality standards.
  • Oversaw day-to-day operations of 123-room hotel with staff of 8 employees.

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Territory management
  • Goals and performance
  • Asset control
  • Brand development
  • Operational oversight
  • Sales and marketing strategies
  • Order management

Accomplishments

  • 3 time recipient of the Choice Hotels "Best of Choice Award" representing the #1 hotel in the brand for guest satisfaction.
  • 3 time recipient of the Choice Hotels " Ring of Honor Award" representing the top 2% in the brand for guest satisfaction.
  • 2 time recipient of the Choice Hotels "Platinum Award" representing top 5% in the brand for guest satisfaction.

Timeline

Regional Manager

Premier Property Management
10.2014 - Current

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