Summary
Overview
Work History
Education
Skills
Timeline
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Ray David

Chesapeake,VA

Summary

Driven professional with a proven track record at Capital One, adept in Financial Management and Customer Service. Excelled in enhancing customer satisfaction and minimizing regulatory risks, demonstrating superior conflict resolution and project management skills. Achieved high performance evaluations through effective team oversight and best practices implementation.

Overview

9
9
years of professional experience

Work History

Advocacy Senior Coordinator

Capital One
05.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Implementation Specialist

Adp- Automated Data Processing
08.2020 - 05.2022
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Assessed project scope to confirm details and understand customer expectations in advance.

Tech Support Agent

Cox Communications
08.2019 - 08.2020
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Senior Collections Specialist

Crescent Bank & Trust
09.2015 - 09.2019
  • Negotiated to collect balance in full.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine debtors' reasons for delinquency.

Education

Norfolk State University
Norfolk, VA

High School Diploma -

Deep Creek High School
Chesapeake, VA
06.2002

Skills

  • Financial Management
  • Information Collection
  • Consulting
  • Project Management
  • Meeting facilitation
  • Data Entry
  • Customer Service
  • Team Oversight
  • Project Support
  • Negotiation
  • Best Practices Implementation
  • MS Office

Timeline

Advocacy Senior Coordinator

Capital One
05.2022 - Current

Implementation Specialist

Adp- Automated Data Processing
08.2020 - 05.2022

Tech Support Agent

Cox Communications
08.2019 - 08.2020

Senior Collections Specialist

Crescent Bank & Trust
09.2015 - 09.2019

Norfolk State University

High School Diploma -

Deep Creek High School

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Ray David