Hi, I’m
RAY GRACIA
Deltona,FL
Summary
Skilled professional with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows 10 and 11.
Overview
2
years of professional experience
Work History
SYKES ENTERPRISES, INC
CUSTOMER SERVICE AGENT
06.2022 - Current
Job overview
- Acted as a representative on behalf of both PNC Bank and AARP as a part of their contract with Sykes
- Answered questions, provided banking information, processed payments, and ensured customers were provided with contact information and properly transferred to specialty departments as needed
- Took responsibility for the customer’s security and comfort, often providing technical help as well as properly ensuring that the customer’s banking information was clear of any threats both internally and externally
- Followed security measures in order to verify customers while avoiding providing sensitive information.
MCDONALD’S
CREW MEMBER
04.2020 - 01.2021
Job overview
- Worked in the kitchen and provided customer service at the front counter/drive-thru window
- Took responsibility for customer interactions, food processing/handling, and occasionally cleaning and stocking for location.
SEMINOLE STATE COLLEGE
STUDY ASSISTANT
01.2020 - 05.2020
Job overview
- Created and edited documents in Microsoft Word, Excel, and PowerPoint, as well as forms using websites on the Internet
- Helped analyze payroll documents for supervisor
- Assisted in setting up, cleaning, and overall organization of offices, presentation rooms, and business events
- Worked with multiple departments and helped present for the Seminole State Foundation.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
SEMINOLE STATE COLLEGE
Associate of Arts from Information Technology
12.2022
University Overview
- Have been placed in both President's and Dean's Lists
- Member of the Phi Theta Kappa Honor Society
- Acted as Secretary of the Hispanic Student Association
Skills
- CompTIA A Certification
- Microsoft Operating System Fundamentals Certification
- Microsoft Word, Powerpoint and Excel Certifications
- Account Administration
- Organizational Skills
- Analytical and Methodical
- Troubleshooting Network Issues
- Customer Communication and Empathy
- Problem Solving and Technical Creativity
- Collaborative Team Player
Timeline
CUSTOMER SERVICE AGENT
SYKES ENTERPRISES, INC
06.2022 - Current
CREW MEMBER
MCDONALD’S
04.2020 - 01.2021
STUDY ASSISTANT
SEMINOLE STATE COLLEGE
01.2020 - 05.2020
SEMINOLE STATE COLLEGE
Associate of Arts from Information Technology
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