Ray Marmolejos
Oxen Hill,Maryland
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Tier 4 Technician
Advantor Systems
Washington, DC
06.2023 - Current
- Installed and configured security systems, including alarm panels, keypads, motion detectors, door contacts, and sirens.
- Troubleshot issues with existing security systems and replaced faulty components as needed.
- Conducted regular maintenance on security systems to ensure proper operation.
- Provided technical support to customers regarding their security systems.
- Maintained accurate records of all service calls and repairs performed.
- Ensured compliance with state regulations governing the use of security equipment.
- Created user accounts for customers who required access control capabilities within their system.
- Tested equipment, connections and signals to verify security system functionality.
Information Technology Specialist
US Army
03.2019 - 05.2023
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Monitored network performance to identify potential issues or security breaches.
- Created and maintained user accounts for new hires or current employees.
- Resolved complex problems by troubleshooting hardware and software applications.
- Implemented network security measures such as firewalls and encryption protocols.
- Assisted in the development of disaster recovery plans for critical systems.
- Performed system upgrades to ensure optimal performance.
Education
GED -
East Ridge High School
Clermont, FL03.2018
Skills
- Equipment Repair
- Component Replacement
- System Troubleshooting
- Environmental Compliance
- Operations Monitoring
- Customer Service
- Technical Support
- Information Protection
- LAN/WAN
- Issue Troubleshooting
- Appointment Scheduling
- MS Office Proficiency
- Account Management
- OSHA Compliance
- System Installation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Tier 4 Technician
Advantor Systems
06.2023 - Current
Information Technology Specialist
US Army
03.2019 - 05.2023
GED -
East Ridge High School
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