Ray Mcloud
Columbus
Summary
Detail-oriented and diligent accounting professional with solid record managing finances for customer, service manager, organizations. Organize and oversee effective financial controls based on expertise,. Keep businesses compliant and records accurate with consistent accounting oversight. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Walmart
02.2010 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Took ownership of customer issues and followed problems through to resolution.
- Managed senior-level personnel working in marketing and sales capacities.
Retail Sale Manager/Fraud Analyst
Walmart
02.2010 - 04.2024
- Coached junior team members, fostering a culture of continuous learning and professional growth within the department.
- Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
- Supported law enforcement investigations as needed, providing detailed documentation and insight into suspected cases of fraud.
- Experience/Knowledge with AML and KYC wire transfers Money gram ,Western union and ria services and check fraud .
- Reviewed transactions and receipts to identify any suspicious activity.
- Accomplished multiple tasks within established timeframes.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Evaluated customer data to identify and prevent fraudulent activities.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Supported regulatory compliance efforts by ensuring all fraud analysis procedures met industry standards.
Project Manager
Walmart
02.2010 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Education
Sarah J HALE
06.1989
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Experience/Knowledge KYC wire transfers and check fraud
- Schedule Coordination
- Account Updates
- Team Leadership
- Project Management
- Adherence to high customer service standards
- Staff Management
- Order Processing
- Material Requirements Planning
- Problem-solving abilities
- Strategic Sourcing
- Sales Order Processing
- Teamwork orientation
- Purchase Order Management
Timeline
Customer Service Manager
Walmart
02.2010 - 04.2024
Retail Sale Manager/Fraud Analyst
Walmart
02.2010 - 04.2024
Project Manager
Walmart
02.2010 - 04.2024
Sarah J HALE
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