Ray Medina
Lockport,United States
Summary
As a seasoned transportation executive with 25 years of experience, I have a proven track record of leading and optimizing operations for some of the largest intermodal transportation companies in the Midwest. My history of successful leadership and innovative thinking positions me well to contribute my expertise and skills to roles in the transportation industry. My commitment to operational efficiency, customer satisfaction, and safety aligns perfectly with the values and objectives of leading organizations in the field. I am dedicated to fostering a culture of diversity, inclusion, and respect in the workplace, bringing forward creative solutions, and delivering exceptional service to clients and partners.
In addition to my extensive experience as a transportation executive, I have also excelled in roles as a principal developer with a strong focus on change management.
My ability to navigate change and implement innovative solutions has not only led to streamlined processes but also significantly contributed to the bottom line. I firmly believe that adaptability and effective change management are essential in today's rapidly evolving business landscape.
Overview
25
25
years of professional experience
Work History
Senior Vice President of Intermodal Operations
Era Transport Inc
12.2022 - 10.2023
- Currently, I lead the day-to-day operations at Era Transport, one of the Midwest's largest intermodal transportation companies
- I am responsible for overseeing the operational efficiency, safety, and customer satisfaction levels.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities for Drivers On-Time Performance and the timeliness of those updates to customers portals.
- Overseeing Managers process for per diem, storage charges and efficient container pool management.
- Increased company profits with an in-house scorecard system for dispatchers to help them achieve weekly revenue goals per truck.
- Trained new employees on proper protocols and customer service standards.
Head of Operations
Era Transport
07.2022 - 12.2022
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Identified opportunities to improve business process flows and productivity.
- Developed strategic plans for day-to-day trucking operations.
Chief Operating Officer
Chicago Intermodal Transportation
10.2018 - 05.2022
- I directed the strategic planning, budgeting, and execution of operations for Chicago Intermodal Transportation.
- My leadership resulted in significant improvements in operational efficiency, customer satisfaction, and safety performance, key areas of focus for leading organizations.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Increased revenue 1900% over a 10 year period.
General Manager
Chicago Intermodal Transportation
05.2013 - 10.2018
- Managed the operations of Chicago Intermodal Transportation, ensuring operational excellence, cost control, and high service levels.
- Developed and implemented an in-house Transportation Management System.
- Oversaw an facilitated relocation of facility.
- Implemented the installation and requirements for drivers to use an Electronic Logging Device (ELD)
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Chicago Intermodal Transportation
10.2011 - 05.2013
- Oversaw operational functions and spearheaded initiatives to improve efficiency and service quality.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed a multi container pool system.
- Started a process to upgrade from T-Card system to TMS.
Terminal Manager
Eleets Transportation
01.2010 - 10.2011
- As Chicago Terminal Manager, I successfully managed operations, contributing to the company's overall growth.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching drivers.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
General Manager
JAS Trucking
Alsip, IL
03.2003 - 01.2010
- Led JAS Trucking's operations, consistently driving efficiency and improving customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
Manager of Chicagoland, Terminal Manager
Midwest Intermodal Carrier Chicago, Reserve Transportation
08.2001 - 01.2003
- Managed operations and played a key role in driving efficiency and customer satisfaction.
- Developed and maintained relationships with customers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Hubbard High School
Skills
- Intermodal
- Drayage
- Leadership
- People Management
- Customer Advisory Boards
- Logistics
- Customer Relations
- Operations Management
- Strategic Planning
- Employee Performance Reviews
Timeline
Senior Vice President of Intermodal Operations
Era Transport Inc
12.2022 - 10.2023
Head of Operations
Era Transport
07.2022 - 12.2022
Chief Operating Officer
Chicago Intermodal Transportation
10.2018 - 05.2022
General Manager
Chicago Intermodal Transportation
05.2013 - 10.2018
Operations Manager
Chicago Intermodal Transportation
10.2011 - 05.2013
Terminal Manager
Eleets Transportation
01.2010 - 10.2011
General Manager
JAS Trucking
03.2003 - 01.2010
Manager of Chicagoland, Terminal Manager
Midwest Intermodal Carrier Chicago, Reserve Transportation
08.2001 - 01.2003
Hubbard High School
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