Ray Plasencia
Johnstown,CO
Summary
Dynamic sales professional with extensive experience in optimizing sales processes and enhancing customer engagement. Skilled in coordinating financing options and addressing customer needs, leading to increased satisfaction and loyalty.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work History
Sales Consultant
Mercedes-Benz of Loveland
Loveland, Colorado
05.2021 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Provided detailed product information to enhance customer understanding.
- Demonstrated vehicle features to improve customer engagement.
- Collaborated with team members to streamline sales processes.
- Coordinated financing options for customers to facilitate purchases.
- Conducted follow-up calls to ensure customer satisfaction post-purchase.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Handled credit and debit card payment processing to complete purchasing experience.
- Maintained accurate records of all sales activities in the CRM system.
Finance & Insurance Manager
Broward Motorsports
Hollywood, FL
04.2007 - 07.2020
- Work closely with clients to understand their financial needs.
- Provide guidance on prequalification requirements, finance and insurance options, and products and terms.
- Address client concerns, questions and objections while ensuring full compliance with federal, state and local regulations.
- Coordinate with sales team and lenders to process contracts for funding.
- Maintain trustful and collaborative relationship with lenders.
- Proactively identify issues with the sales workflow and recommend corrective actions.
- Participate in hiring process; interview and discuss potential candidates with teams.
- Onboard and mentor new hires for sales and finance.
- Effectively manage sales and finance teams
- Generate and maintain reports to track deals and revenues.
- Travel as required for training
- Managed 100-200 vehicle sales monthly while maintaining a $1100-$1500 Average PVR.
- Recognized as a consistently top producer in sales and upselling.
- Retained loyal repeat clientele.
Education
South Plantation High School
Plantation, FLSkills
- Microsoft Word
- Microsoft Excel
- Windows
- IOS
- Internet Explorer
- Customer relationship management
- Product demonstration
- Sales process optimization
- Effective communication
- Problem solving
- Prospecting skills
- Customer engagement
- Bilingual communication
Timeline
Sales Consultant
Mercedes-Benz of Loveland
05.2021 - Current
Finance & Insurance Manager
Broward Motorsports
04.2007 - 07.2020
South Plantation High School