Michelle Furkins

• Presented product features, styles, and financing options to support informed purchases.
• Consulted with customers to identify needs and recommend furniture solutions.
• Processed orders accurately using point-of-sale and sales tracking systems.
• Coordinated delivery details and confirmed product availability with operations teams.
• Maintained showroom presentation and product knowledge for effective customer engagement.
• Trained new associates on sales process, service standards, and product offerings.

• Processed payments via cash, check, credit card to ensure accurate financial transactions
• Received payments by cash, check, credit card to maintain customer satisfaction and accurate records
• Greeted customers at entrance and provided customer service
• Supervised daily food and beverage operations, maintaining service standards and timely guest satisfaction.
• Trained staff on POS procedures, menu knowledge, and proper service etiquette.

• Guided guests through menu selections, specials, and tap list offerings to improve dining experiences.
• Coordinated timely table service with kitchen and bar staff to maintain smooth meal delivery.
• Presented accurate checks, processed payments, and handled transactions with attention to detail.
• Managed section priorities during peak shifts, balancing multiple tables and urgent requests efficiently.

• The Assistant Manager is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty.; Assistant managers are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Assistant Managers executed and supervised Company operational processes.
• Conducted cash pulls and bank deposits according to company policy.
• Managed Front End control as needed and adhered to policies regarding refund approval, Associate purchase approval, securing tills and cash, and managing register Paid Outs/Ins, void approvals, and break schedules.
• Administered payroll tasks, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Completed additional tasks assigned by the Store Manager.
• Led daily store operations, ensuring compliance with merchandising, recovery, and customer service standards.
• Trained associates on register procedures, fitting room support, and loss prevention practices.
• Monitored inventory levels, coordinated stock replenishment, and maintained organized sales floor presentation.
• Coordinated task assignments, improving team productivity during peak traffic and seasonal shifts.

• Obtained customer information by answering telephone calls, interviewing customers, and verifying details
• Determined eligibility by analyzing customer information against requirements
• Established policies by entering customer information and confirming pricing to maintain compliance and transparency.
• Resolved customer inquiries through chat, email, and phone using clear, professional communication.
• Investigated delivery issues and coordinated timely resolutions for missing, late, or incorrect orders.

• Assisted parents by preparing meals for children, maintaining hygiene, and monitoring health, behavior, and emotional concerns.
• Led daily classroom routines and maintained safe, engaging a safe, engaging learning environment.
• Developed age-appropriate lesson plans supporting early childhood development milestones.
• Supervised assistant teachers and guided consistent classroom practices.
• Communicated regularly with families about progress, behavior, and daily updates.

Some college