Microsoft 365
Ray Pryce
Griffin,GA
Summary
20+ years experience in customer service and management. Worked in various fields such as healthcare, account management, and sales. Skillful and punctual hard worker, with proven experience in fast-paced and ever-changing environments that require strong multitasking skills. Computer Literate in various software (PC & MAC). Provide exceptional customer service, with clear, accurate and articulate oral and written communication. Exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in training and teaching new concepts with best practice strategies.
Overview
20
20
years of professional experience
Work History
Center Supervisor
Takeda Pharmaceuticals (BioLife Plasma Services)
01.2020 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Performed over 1,000 venipunctures and finger sticks for adult patients.
- Able to achieve positive increase in metrics which allowed our location to receive end of year bonus.
- Mentored new hires, resulting in stronger staff development and proven increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Member Service Rep
Life Extension
06.2015 - 09.2019
- Handled inbound order placement calls for customers & clients - key-entered orders, backorders, and credit memos.
- Respond to general inquiries regarding health concerns and order concerns.
- Delivered exceptional customer service to every customer and built relationships by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 100 customer calls per day.
Inbound/Outbound Call Center Agent
Interactive Response Technology
04.2014 - 06.2015
- Generate sales & inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Provide phone & email correspondence to address parents as well as teacher inquiries, questions, and concerns about Connections Academy Online School.
- Discovered qualified prospects within target markets to drive new sales opportunities.
Picker & Packer/Assistant delivery driver
Florida Freezer
08.2013 - 04.2014
- Completed deliveries of packages intact within scheduled timeframe to Broward, Dade, and Palm Beach County charter schools.
- Picking/Packing pallets with 100% accuracy and unloading/loading of truck.
- Conducted inventory checks.
Customer Sales Services Rep
Global Response
10.2009 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Received Top Agent Award for 4 consecutive months and several times after by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
Education
Some College (No Degree) - Business Administration And Management
University of South Florida
Tampa, FLSkills
- Proficiency in various company software
- Microsoft Office
- Google Applications
- Management
- Training
- Active listening
- Assessing and Decision Making
- Customer Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionSoftware
Google Apps
Timeline
Center Supervisor
Takeda Pharmaceuticals (BioLife Plasma Services)
01.2020 - 08.2023
Member Service Rep
Life Extension
06.2015 - 09.2019
Inbound/Outbound Call Center Agent
Interactive Response Technology
04.2014 - 06.2015
Picker & Packer/Assistant delivery driver
Florida Freezer
08.2013 - 04.2014
Customer Sales Services Rep
Global Response
10.2009 - 04.2013
Some College (No Degree) - Business Administration And Management
University of South Florida
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