Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ray Schneirson

San Antonio,TX

Summary


Strong background in sales and persuading the general public.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
San Antonio, Tx.
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Caremark Pharmaceutical Services, Alamo Downs
San Antonio, TX
05.2020 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Psychiatric Technician

San Antonio State Hospital
San Antonio, TX
05.2017 - 05.2020
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Applied interventions with clients wanting to leave against medical advice (AMA).
  • Assisted and counseled [Number] patients daily.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Certified Nursing Assistant

Nurses Etc.
San Antonio, TX
05.2015 - 05.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

Associate of Science - Science

St. Philip's College
San Antonio, TX
01.2020

Skills

  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms

Timeline

Customer Service Representative

Concentrix
06.2022 - Current

Customer Service Representative

Caremark Pharmaceutical Services, Alamo Downs
05.2020 - 06.2022

Psychiatric Technician

San Antonio State Hospital
05.2017 - 05.2020

Certified Nursing Assistant

Nurses Etc.
05.2015 - 05.2017

Associate of Science - Science

St. Philip's College

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Ray Schneirson