Raya TALLY
East Saint Louis,IL
Summary
Detail-oriented individual with a proven track record in office organization and customer service. Known for effective communication and problem-solving skills, ready to enhance operational efficiency and support team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
seasoned circle cafe
East Saint Louis, Illinois
01.2025 - Current
- Supported team members during busy service hours and peak times.
- Answered phone calls and scheduled reservations for patrons.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Facilitated internal communication by distributing memos and announcements.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Material Handler
Federal Express
Berkeley , MO
08.2021 - Current
- Loaded and unloaded packages using forklifts and hand trucks.
- Collaborated with team members to ensure timely delivery of shipments.
- Followed safety protocols to maintain a secure working environment.
- Assisted with training new staff on warehouse procedures and equipment use.
- Operated warehouse equipment, including pallet jacks and conveyor belts, safely.
- Received and distributed incoming materials to designated areas.
- Reported any malfunctions or damages of material handling equipment promptly.
- Utilized forklift to move inventory items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Transported hazardous materials safely according to established protocols.
- Operated forklifts, pallet jacks, and other material handling equipment.
Education
High School Diploma -
Clyde C. Miller Carrer Academy
St Louis, MO05-2020
Skills
- Office organization and document management
- Appointment scheduling
- Administrative support
- Customer service
- Team collaboration
- Equipment operation
- Effective communication
- Problem solving
- Verbal communication
- Office management
- Schedule management
- File organization
- Positive attitude
- Call handling
Certification
forklift certified
Timeline
Office Assistant
seasoned circle cafe
01.2025 - Current
Material Handler
Federal Express
08.2021 - Current
High School Diploma -
Clyde C. Miller Carrer Academy