Raya Williams
Westhampton Beach
Summary
Dynamic operations leader with a proven track record at FedEx Express, excelling in customer service and logistics management. Demonstrated expertise in optimizing delivery processes and enhancing workplace safety, ensuring timely resolution of issues. Strong decision-making and complex problem-solving skills drive success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Amazon Associate
Amazom Warehouse FTW1
08.2022 - Current
Optimized customer satisfaction through efficient handling of inbound freight for inspection, safety, and on-time package delivery.
Sr Service Assurance Leader
Fedex Express
02.2018 - 05.2020
Monitored logistics processes to uphold delivery reliability and security.
Coordinate processing of employee work hours and related records.
Ensured quick resolution of misplaced, damaged, or delayed parcels.
Manager of Operations
Fedex Express
11.2016 - 01.2018
Supervised day-to-day sorting and delivery processes for Express locations.
Ensured quick parcel distribution through support of service personnel.
Formulated practices to promote an accident-free environment.
Facilitated team-building exercises for optimal courier delivery techniques.
Education
N/A - Communications
Adelphi University
Garden City, NYRegents Diploma -
Westhampton Beach High School
Westhampton Beach, NYSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
- Complex Problem-solving
Timeline
Amazon Associate
Amazom Warehouse FTW1
08.2022 - Current
Sr Service Assurance Leader
Fedex Express
02.2018 - 05.2020
Manager of Operations
Fedex Express
11.2016 - 01.2018
N/A - Communications
Adelphi University
Regents Diploma -
Westhampton Beach High School
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