Rayan Bouaichaoui
IT Technician
Clarksburg,Maryland
Summary
A results-driven IT professional with expertise in hardware troubleshooting, software support, and network administration, seeking to leverage my technical skills and customer service experience in a Client Service Manager II role. Dedicated to optimizing system performance and enhancing client satisfaction through efficient and innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Technician
Howard County Public Schools
Howard County
10.2023 - Current
- Utilized the HCPS service order ticketing system to manage and resolve customer requests efficiently, ensuring adherence to service level agreements
- Diagnosed and repaired computer equipment, network jacks, and systems, maintaining high standards of technical performance
- Interacted with vendors and contractors to resolve issues, ensuring optimal system performance and seamless operations
- Maintained up-to-date knowledge of current technology trends, applying best practices to enhance system functionality
- Communicated effectively with staff, administration, and co-workers, fostering a collaborative and supportive work environment.
REC PAC Director
Fairfax County Public Schools
Fairfax County
05.2023 - 09.2023
- Designed and developed camp programs aligning with organizational goals, managing staff and overseeing logistics and operations
- Communicated with parents and engaged campers effectively, ensuring a safe and enriching environment
- Managed budget and finances, marketing, and promotional activities, contributing to the camp's success and continuous improvement.
Healthcare Coordinator
Fairfax County Public Schools
Fairfax County
07.2021 - 05.2022
- Managed patient information using a ticketing system, ensuring accurate and timely documentation of medical incidents and inquiries
- Maintained comprehensive health records for students, generating reports for school administrators and stakeholders
- Played a key role in improving the health and well-being of the school community through effective use of technology and meticulous record-keeping.
Computer Technician
Montgomery County Public Schools
Montgomery County
05.2018 - 09.2019
- Addressed customer requests via the MCPS service order ticketing system, ensuring timely and efficient service delivery
- Tested and repaired computer equipment, network jacks, and systems, contributing to the smooth operation of school technology infrastructure
- Interacted with vendors and contractors to troubleshoot and resolve technical issues, maintaining high system performance standards.
Education
Bachelor of Science in Computer Science - Computer Science And Programming
Towson University
Towson, MDHigh School Diploma -
Damascus High School
Damascus05.2019
Skills
Hardware and Software Troubleshooting
Languages
English
Arabic
French
Timeline
IT Technician
Howard County Public Schools
10.2023 - Current
REC PAC Director
Fairfax County Public Schools
05.2023 - 09.2023
Healthcare Coordinator
Fairfax County Public Schools
07.2021 - 05.2022
Computer Technician
Montgomery County Public Schools
05.2018 - 09.2019
Bachelor of Science in Computer Science - Computer Science And Programming
Towson University
High School Diploma -
Damascus High School
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