Rayan Bouaichaoui
IT Technician
Clarksburg,Maryland
Summary
A results-driven IT professional with expertise in hardware troubleshooting, software support, and network administration, seeking to leverage my technical skills and customer service experience in a Client Service Manager II role. Dedicated to optimizing system performance and enhancing client satisfaction through efficient and innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Technician
Howard County Public Schools
Howard County
10.2023 - Current
- Utilized the HCPS service order ticketing system to manage and resolve customer requests efficiently, ensuring adherence to service level agreements
- Diagnosed and repaired computer equipment, network jacks, and systems, maintaining high standards of technical performance
- Interacted with vendors and contractors to resolve issues, ensuring optimal system performance and seamless operations
- Maintained up-to-date knowledge of current technology trends, applying best practices to enhance system functionality
- Communicated effectively with staff, administration, and co-workers, fostering a collaborative and supportive work environment.
REC PAC Director
Fairfax County Public Schools
Fairfax County
05.2023 - 09.2023
- Designed and developed camp programs aligning with organizational goals, managing staff and overseeing logistics and operations
- Communicated with parents and engaged campers effectively, ensuring a safe and enriching environment
- Managed budget and finances, marketing, and promotional activities, contributing to the camp's success and continuous improvement.
Healthcare Coordinator
Fairfax County Public Schools
Fairfax County
07.2021 - 05.2022
- Managed patient information using a ticketing system, ensuring accurate and timely documentation of medical incidents and inquiries
- Maintained comprehensive health records for students, generating reports for school administrators and stakeholders
- Played a key role in improving the health and well-being of the school community through effective use of technology and meticulous record-keeping.
Computer Technician
Montgomery County Public Schools
Montgomery County
05.2018 - 09.2019
- Addressed customer requests via the MCPS service order ticketing system, ensuring timely and efficient service delivery
- Tested and repaired computer equipment, network jacks, and systems, contributing to the smooth operation of school technology infrastructure
- Interacted with vendors and contractors to troubleshoot and resolve technical issues, maintaining high system performance standards.
Education
Bachelor of Science in Computer Science - Computer Science And Programming
Towson University
Towson, MDHigh School Diploma -
Damascus High School
Damascus05.2019
Skills
Hardware and Software Troubleshooting
Network and System Administration
Project Management and Documentation
Effective Communication and Customer Service
Vendor and Contractor Relations
Program Development and Oversight
Languages
English
Arabic
French
Timeline
IT Technician
Howard County Public Schools
10.2023 - Current
REC PAC Director
Fairfax County Public Schools
05.2023 - 09.2023
Healthcare Coordinator
Fairfax County Public Schools
07.2021 - 05.2022
Computer Technician
Montgomery County Public Schools
05.2018 - 09.2019
Bachelor of Science in Computer Science - Computer Science And Programming
Towson University
High School Diploma -
Damascus High School