Rayana Miller
Florence,KY
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Shift Manager with 10 years with current company with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys
Florence , Kentucky
10.2023 - Current
- Ensured compliance with food safety regulations and quality standards.
- Ensured compliance with health and safety regulations.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored inventory levels and placed orders for supplies as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
Assistant Manager
Five Guys
Manassas, Virginia
05.2017 - 10.2023
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Osbourn Highschool
Manassas, VA06-2018
Skills
- Inventory management
- Customer service
- Team building
- Conflict resolution
- Operational oversight
- Quality control
- Safety enforcement
- Communication skills
- Time management
- Shift leadership
- Workplace safety
- Handling customer complaints
- Cash handling
- Opening and closing procedures
- Customer service focus
- Verbal and written communication
- Punctual and reliable
- Flexible schedule
- Energetic and enthusiastic
- Quality assurance
- Interpersonal skills
- Staff training and onboarding
- Accurate money handling
- Delegating work
- Multitasking
- Adaptability
- Teamwork and collaboration
- Professionalism
- Reliability
Certification
ServeSafe Certified 2018 and recertified in 2025.
Languages
Spanish
Limited
Timeline
Shift Manager
Five Guys
10.2023 - Current
Assistant Manager
Five Guys
05.2017 - 10.2023
High School Diploma -
Osbourn Highschool