Rayane Ilyes Mesli
Customer Service
Lombard,IL
Summary
Experienced customer service professional with 5+ years of expertise in prioritizing customer satisfaction. Demonstrated skill in effective communication with customers and vendors, analyzing and resolving complex issues, and maintaining accurate documentation. Thrives in busy working environments, efficiently answering phone calls and effectively communicating with customers.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Head Server
Kyo Ramen
06.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
Server
Kitakata Ramen Ban Nai
06.2023 - 02.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Party Host
Lazer Quest
03.2019 - 12.2022
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Took information about guests' party size, led to seating, offered menus and deals over the phone.
- Coordinated with suppliers for timely delivery of party essentials, ensuring events proceeded smoothly without any hitches.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
Volunteer
First Church of Lombard
10.2016 - Current
- Volunteer twice each month to help with Community Table free dinner fellowship
- Set up event, serve dinner to those present and clean up by assisting with dishes
- Assisted with special events and programs.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Maintained clean facilities to better serve program needs.
Volunteer
PADS
08.2015 - 08.2021
- Assist members of the community who are homeless by setting up beds at local church.
- Serve food and pass out trays to help with flow of the line and to ensure all are fed.
- Managed inventory of supplies, ensuring adequate stock levels were maintained for smooth daily operations.
- Provided compassionate support to clients, addressing their individual needs and concerns with empathy and understanding.
Education
High School -
Glenbard East High School
Lombard, IL05-2021
Skills
Customer Service
Positive Attitude
Computer Skills
Data Entry
Telephone skills
Scheduling
French
Interestsandskills
French, Fluent, Google Applications, Microsoft Office Suite, Customer Service, Business, Sports
Volunteer Experience
- First Church of Lombard, Lombard, IL, 10/19, Present, Volunteer twice each month to help with Community Table free dinner fellowship, Set up event, serve dinner to those present and clean up by assisting with dishes
- PADS, Lombard, IL, Assist members of the community who are homeless by setting up beds at local church, Serve food and pass out trays to help with flow of the line and to ensure all are fed, Volunteer regularly, approximately 4 times each month
Academicinvolvement
- Wrestling, Team, Honors, 10/01, 02/01
- French Club, Involvement, Member, 08/14, 05/31
- French Honors Society, Requirements, Member, 08/14, 05/31
- Best Buddies, Involvement, Member, 08/14, 05/31
Timeline
Head Server
Kyo Ramen
06.2024 - 09.2024
Server
Kitakata Ramen Ban Nai
06.2023 - 02.2024
Party Host
Lazer Quest
03.2019 - 12.2022
Volunteer
First Church of Lombard
10.2016 - Current
Volunteer
PADS
08.2015 - 08.2021
High School -
Glenbard East High School
Similar Profiles
Cassandra KhattakCassandra Khattak
Registered Behavior Technician at Kyo; TellosRegistered Behavior Technician at Kyo; Tellos
Alexandra KolmerAlexandra Kolmer
Registered Behavior Technician at KYO ABA TherapyRegistered Behavior Technician at KYO ABA Therapy
Amy NunezAmy Nunez
ABA Therapist at Kyo CareABA Therapist at Kyo Care
Joshua PachecoJoshua Pacheco
Sales Representative at T-MobileSales Representative at T-Mobile
Melinda HansonMelinda Hanson
LMS Analyst at Endeavor HealthLMS Analyst at Endeavor Health