Rayanna Quintana
Pecos,New Mexico
Summary
Dependable employee seeking opportunity to expand skills. Considered hardworking, ethical, organized, and detail-oriented. Stays on top of demands in fast-paced environments.. Maintains clean and safe work areas with diligent attention to important details.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
Nexus Health
Santa Fe, NM
06.2024 - Current
- Scheduled appointments efficiently, optimizing provider availability and patient access.
- Managed multi-line phone system for incoming appointment requests and inquiries.
- Coordinated with healthcare providers to streamline scheduling processes and enhance patient experience.
- Utilized electronic health record systems to maintain accurate patient data and appointment information.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Trained new team members on customer service protocols and system navigation.
- Responded to customer requests for products, services, and company information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Always made sure records were accurate.
Front Office Medical Receptionist/Operator
Nexus Health
Santa Fe, NM
07.2022 - Current
- Manage large amounts of inbound and outbound calls in a friendly, professional and timely manner while multitasking with patients in clinic.
- Call to confirm patient appointments two days in advance.
- Transfer calls to appropriate parties as needed.
- Take phone messages and route them to appropriate personnel/staff.
- Communicate with physicians and all other staff for best plan of care.
- Serves as a liaison between patients and medical staff.
- Monitors email and messaging inboxes.
- Check out patients as I lead them to a scheduler to schedule future appointments.
- I tend to all of the patients questions and needs.
- I help schedule/reschedule patients when schedulers need assistants. When needed or assigned by upper management, I help reschedule patients from bump lists and assist in whatever is needed in scheduling.
- Other tasks as assigned.
Dog Grooming Assistant
Cheeky Bubbles Grooming
08.2020 - 04.2022
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals.
- Works calmly with dogs and cats demonstrating fear and anxiety.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Managed facility laundry, cleaning and restocking.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed sale transactions to prevent long customer wait times.
- Maintained front office cleanliness and organized supplies to increase productivity.
Volunteer
Elderly Volunteer
06.2020 - 08.2020
- Helped take care of an elderly man that was ill
- I did meal prep, toiletry needs, cleaned house, read to him, helped teach technology on iPhone.
- Coordinated food, clothing and household items
- Monitored health and well-being of clients and reported significant health changes.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Busser/Server
Frankies resturant
05.2018 - 08.2018
- Maintained readiness for guests' needs by quickly transporting glassware and utensils to and from kitchen
- Managed dining room cleaning needs, smoothly handling opening, closing, and shift change tasks
- Helped servers by restocking supplies and cleaning up spills
- Prevented issues with beverage service by keeping water, tea, and coffee filled and fresh
- Satisfied guests with prompt assistance and friendly service
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Minimized complaints by keeping drinks full and delivering correct orders
- Strong communication skills
Education
High School Diploma -
Pecos High School
Pecos, NM05.2020
Skills
- Multitasking
- Computer skills
- Customer service
- Flexible schedule
- Communication skills
- Friendly, Positive Attitude
- Fast pace
- Credit and Card transactions
- Administrative skills
referances
Jolynn Gallegos
Newborn Hearing Screener (HSA-CSV)
505-469-0552
Christine Padilla
Caregiver
505-670-0147
Anna Serrano
Front Office receptionist of Governor Michelle Lujan Grisham
505-476-2201
Alexina Ortiz
Nexus Health Medical/Radiation Oncology Manager
505-477-2201
Timeline
Appointment Scheduler
Nexus Health
06.2024 - Current
Front Office Medical Receptionist/Operator
Nexus Health
07.2022 - Current
Dog Grooming Assistant
Cheeky Bubbles Grooming
08.2020 - 04.2022
Volunteer
Elderly Volunteer
06.2020 - 08.2020
Busser/Server
Frankies resturant
05.2018 - 08.2018
High School Diploma -
Pecos High School