Laura Guevara
Houston
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
36
36
years of professional experience
Work History
Appointment Scheduler
Houston Eye Associates
Houston
12.2021 - 02.2025
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff for appointment availability and patient needs.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Confirmed appointments and sent reminders to patients proactively.
- Managed patient inquiries through phone and email communications.
- Performed follow up calls to confirm scheduled appointments.
- Maintained accurate patient records and appointment logs daily.
- Provided excellent customer service to enhance patient experience.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided clear instructions to patients regarding their upcoming visits.
- Assisted patients with insurance verification and documentation requirements.
- Inputted patient data into the electronic health record system.
- Collaborated with team members to streamline scheduling processes effectively.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Monitored and maintained inventory levels of food products, beverages, and cleaning materials to ensure availability.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
Document Specialist
Ricoh USA
Houston
10.1988 - 12.2021
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Streamlined document flow through effective organization, planning, and multitasking.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Prepared documents for scanning and indexing into the document management system.
- Ensured document accuracy, completeness, and regulatory compliance through thorough reviews.
- Prepared and organized documents for efficient scanning and indexing into the document management system.
- Completed high-quality work by performing bindery tasks according to job instructions and work orders.
Education
High School Diploma -
Milby High Scholl
Houston, TX06-1988
Skills
- Appointment scheduling
- Insurance verification
- Data entry
- Patient communication
- Customer service
- Bilingual communication
- Team player
- Multitasking
- Document scanning
- Quality control
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Appointment Scheduler
Houston Eye Associates
12.2021 - 02.2025
Document Specialist
Ricoh USA
10.1988 - 12.2021
High School Diploma -
Milby High Scholl