Raychel Rodriguez
Queens,NY
Summary
Results-oriented front desk professional with expertise in guest relations, multitasking, and problem-solving. Proven ability to enhance guest experiences while maintaining high operational standards.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Manhattan Club
New York, NY
08.2024 - Current
- Manage high-volume guest check-in and check-out processes in a fast-paced hotel environment
- Provide personalized guest service, addressing inquiries and resolving concerns efficiently
- Coordinate room assignments and reservations using property management systems
- Handle guest requests and special accommodations to enhance guest experience
- Collaborate with housekeeping and management to ensure smooth daily operations
Front Office Supervisor
The Sanctuary Hotel
New York, NY
02.2023 - 08.2024
- Trained and onboarded new team members to ensure consistent service standards
- Supervised daily front desk operations and supported team performance
- Resolved guest complaints effectively, maintaining high satisfaction levels
- Assisted management with improving workflow efficiency and service delivery
- Led front desk staff during shifts, ensuring adherence to hotel policies
Front Desk Agent
Royal Pups
Brooklyn, NY
10.2022 - 02.2023
- Delivered professional and friendly service as the primary point of contact
- Assisted customers in person and over the phone with services and availability
- Managed reservation schedules and client bookings using scheduling software
- Maintained organized client records to support efficient operations
Dog Handler/Front Desk Agent
Pooches LIC
Long Island City, Queens
03.2022 - 10.2022
- Supervised and cared for multiple dogs in a daycare setting, ensuring safety and well-being
- Monitored group play and managed dog behavior in a fast-paced environment
- Assisted pet owners with check-in, pick-up, and service inquiries
- Scheduled appointments and maintained accurate client and pet records
- Provided excellent customer service while balancing front desk and floor responsibilities
Education
Bachelor of Science - Sociology
Queens College
Flushing, NY06-2023
Veterinary Science
Penn Foster Career School
Scranton, PA03-2026
Skills
- Front Desk & Operations Management
- Guest Relations & Conflict Resolution
- Team Leadership & Staff Training
- Multitasking in Fast-Paced Environments
- Communication & Problem-Solving
Timeline
Front Desk Agent
The Manhattan Club
08.2024 - Current
Front Office Supervisor
The Sanctuary Hotel
02.2023 - 08.2024
Front Desk Agent
Royal Pups
10.2022 - 02.2023
Dog Handler/Front Desk Agent
Pooches LIC
03.2022 - 10.2022
Bachelor of Science - Sociology
Queens College
Veterinary Science
Penn Foster Career School