Felicia Gravatt
Citrus Heights,CA
Summary
Accurate Cashier detail-oriented in handling money and forms. Knowledgeable about gambling practices and related regulations. Security-conscious and reliable in reconciling accounts without error. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Banker
L E Gaming
12.2022 - Current
- Provided prompt and courteous service to external and internal guests.
- Maintained and monitored funds on assigned shift.
- Prepared forms for countdown of coins and reconciled accountability in accordance with established policies and procedures.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Calculated and verified value of players' winnings or losses.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Balanced books with daily summary reconciliations.
Amazon Driver
Aria Logistics
01.2020 - 09.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Customer Service Cashier
Animal Safari Rides
05.2017 - 06.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06.2007
Skills
- Computer Literacy
- Process Improvement
- Transaction Processing
- Customer Service
- Problem Solving
- Decision Making
- Critical Thinking
- Risk Management
Timeline
Banker
L E Gaming
12.2022 - Current
Amazon Driver
Aria Logistics
01.2020 - 09.2022
Customer Service Cashier
Animal Safari Rides
05.2017 - 06.2018
High School Diploma -
Mesa Verde High School
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