Raychelle Hebert
Shepherdsville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Deluxe Carpet Cleaning
09.2003 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed over 50 customer calls per day
Crew Member
McDonald's Restaurant
08.2003 - 09.2003
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
GED -
South Lafourche High School
Cut Off, LA05.2002
Skills
- Money Handling Abilities
- Report Creation
- CRM Software
- Store Maintenance
- Microsoft PowerPoint
- Typing Proficiency
- Credit Card Payment Processing
- Technical Support
- Customer Service
- Team Development
- Microsoft Word
- Order Processing
- Complaint resolution
Timeline
Customer Service Representative
Deluxe Carpet Cleaning
09.2003 - 08.2023
Crew Member
McDonald's Restaurant
08.2003 - 09.2003
GED -
South Lafourche High School
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