Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CPR Certified (current)
background-images

Rachel Davis

Lexington,SC

Summary

Dynamic and results-driven professional with experience at Planet Fitness, excelling in customer service and conflict resolution. Proven ability to enhance member experiences through tailored solutions and effective communication. Skilled in documentation and complaint handling, consistently fostering positive relationships and contributing to team success in fast-paced environments. Contributed to and designed multiple organizational systems for team members to follow.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Services Team Member

Planet Fitness
11.2024 - Current
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
  • Assisted in the planning and execution of events, resulting in higher attendance rates and positive feedback from members.
  • Addressed conflict resolution among members respectfully while adhering to organizational policies.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.

Restaurant Professional

Chick-fil-A
09.2021 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Certificate - Physical Therapy & Personal Training

National Academy of Sports Medicine

Skills

  • Documentation
  • Complaint handling
  • De-escalation techniques
  • Dispute resolution
  • Customer service
  • Financial transactions
  • Service recommendations
  • Client education
  • Customer support
  • Service upselling
  • Banking
  • Product recommendations
  • Issue resolution
  • Calm under pressure
  • Sales expertise
  • Translation and interpretation services
  • Calm and professional under pressure
  • Sales closing
  • Teamwork and collaboration
  • POS systems and ordering platforms
  • Talent management
  • Workforce planning
  • Influencing skills

Accomplishments

  • Supervised team of 11 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved member complaints/concerns which led to more member traffic, higher numbers, higher over all member satisfaction.

Certification

  • Certified Personal Trainer, Pivotal Fitness - 2015-2019
  • CPR Certification License - November 2024-Present

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Member Services Team Member

Planet Fitness
11.2024 - Current

Restaurant Professional

Chick-fil-A
09.2021 - 04.2024

Certificate - Physical Therapy & Personal Training

National Academy of Sports Medicine

CPR Certified (current)

I am CPR Certified Nationally for safety and compliance at a gym. 

Similar Profiles

CREATE PROFILE