Kristina Kizer
Woodville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Member Services Team Member
Ttec (TeleTech) - HealthCare Solutions
05.2021 - Current
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Streamlined membership enrollment process, improving efficiency and reducing wait times for new members.
- Maintained accurate member records with diligent data entry and regular database updates.
- Increased team productivity by assisting in training new employees on policies, procedures, and software systems.
- Handled incoming calls professionally, addressing member inquiries efficiently or directing them to appropriate staff as needed.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
International Coordinator
Tgs Nopec
05.2008 - 05.2020
- Enhanced international collaboration by establishing and maintaining partnerships with global organizations.
- Streamlined communication processes for improved efficiency in handling cross-cultural interactions.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Liaised between multiple departments to facilitate seamless cooperation on global initiatives.
- Mentored junior team members, providing guidance on best practices in international coordination activities.
Education
GED -
Silsbee High School
Silsbee, TXSkills
- De-Escalation Techniques
- Complaint Handling
- Documentation
- Issue Resolution
- Call Documentation
- Data Entry
- Staff Supervision
- Project Coordination
- Time management abilities
- Mentoring and training
Timeline
Member Services Team Member
Ttec (TeleTech) - HealthCare Solutions
05.2021 - Current
International Coordinator
Tgs Nopec
05.2008 - 05.2020
GED -
Silsbee High School
Similar Profiles
Barbara LakesBarbara Lakes
Operations Manager at Ttec (TeleTech) - HealthCare SolutionsOperations Manager at Ttec (TeleTech) - HealthCare Solutions
Deborah BerryDeborah Berry
CVS/AETNA/KAISER Sales/Customer Service at Ttec (TeleTech) - HealthCare SolutionsCVS/AETNA/KAISER Sales/Customer Service at Ttec (TeleTech) - HealthCare Solutions
FRANCISCO ABREUFRANCISCO ABREU
Licensed Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsLicensed Health Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
Shad PledgeShad Pledge
Customer Care Coordinator at Ttec (TeleTech) - HealthCare SolutionsCustomer Care Coordinator at Ttec (TeleTech) - HealthCare Solutions
Jackson FowlerJackson Fowler
Apprentice Lineman at East Texas Power & Light (ETPL)Apprentice Lineman at East Texas Power & Light (ETPL)