Charlie Etchison
Owosso
Summary
Dedicated customer service professional with a strong focus on effective communication, cash handling, and relationship building. Committed to fostering a welcoming environment and ensuring member satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Services Team Member
Shiawassee Family YMCA
Owosso
08.2025 - Current
- Assisted members with inquiries, ensuring high satisfaction through effective customer service.
- Performed administrative tasks such as filing documents and scheduling appointments.
- Maintained cleanliness and organization in member service areas.
- Processed membership applications and renewals, contributing to streamlined member onboarding.
- Collaborated with the team to create a welcoming environment for all visitors.
- Handled payments and managed cash register transactions, maintaining accurate financial records.
Softball Umpire
Owosso Girls Softball City League
Owosso
06.2025 - Current
- Resolved team disputes to foster a positive game environment.
- Addressed inquiries from parents, coaches, and referees regarding umpiring policies and procedures to ensure clear communication.
- Reviewed playing rules prior to each game to ensure familiarity with changes or updates.
- Verified the accuracy of scores, calls and rules with coaches.
- Assessed weather conditions to identify potential safety risks and minimize game delays.
- Maintained a professional demeanor during games.
- Demonstrated patience, objectivity, and fairness in all interactions with players and coaches.
- Observed player conduct on and off the field.
Education
High School Diploma -
Owosso High School
Owosso, MI05-2025
Skills
- Customer service
- Payment processing
- Transaction management
- Policy enforcement
- De-escalation techniques
- Risk assessment
- Attention to detail
- Effective communication
- Relationship building
- Multitasking Capability
- Time management abilities
- High-energy attitude
- Professional demeanor
Certification
- Health and Safety for Licensed Child Care Providers
- CPR and First Aid Certified
Accomplishments
- National Honors Society President
- Class Vice President
- Graduated with Honors
Affiliations
- Travel Softball
Timeline
Member Services Team Member
Shiawassee Family YMCA
08.2025 - Current
Softball Umpire
Owosso Girls Softball City League
06.2025 - Current
High School Diploma -
Owosso High School