Jordan Strangis
Tampa
Summary
Dynamic professional with a proven track record at Planet Fitness Gym, enhancing member retention and experience through innovative strategies and effective conflict resolution. Skilled in financial transactions and teamwork, I excel in creating welcoming environments and improving participation rates. Expert in both hard and soft skills committed to achieving and surpassing goals.
Overview
4
4
years of professional experience
Work History
Member Services Team Member
Planet Fitness Gym
01.2022 - 06.2023
- Collaborated with team members to develop innovative strategies for member retention and increased participation in programs.
- Supported fellow team members by sharing best practices and collaborating on projects to enhance the overall member experience.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Addressed conflict resolution among members respectfully while adhering to organizational policies.
Front Desk Receptionist
Hanover Fitness and Training
01.2019 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
BBA - Business Management
The University of Tampa
Tampa, FL 05.2001 -
High School Diploma -
Whitman Hanson Regional Highschool
Whitman, MA 05.2001 -
Skills
Complaint handling
Documentation
De-escalation techniques
Product sales
Product recommendations
Financial transactions
Point-of-sale system
Teamwork and collaboration
Multitasking Abilities
Problem-solving
Timeline
Member Services Team Member
Planet Fitness Gym
01.2022 - 06.2023
Front Desk Receptionist
Hanover Fitness and Training
01.2019 - 01.2022
BBA - Business Management
The University of Tampa
05.2001 -
High School Diploma -
Whitman Hanson Regional Highschool
05.2001 -
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