Raycine Andrews
Mohave Valley,AZ
Summary
Results-driven Housekeeping Manager with a proven track record in optimizing cleaning protocols and enhancing guest relations. Skilled in training staff and maintaining high cleanliness standards, contributing to improved guest satisfaction and operational efficiency.
Reliable Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained as a cashier, customer service, and freight work; flexible with changing business needs.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Hampton Inn By Hilton
Needles, CA
09.2023 - Current
- Supervised daily housekeeping operations, ensuring compliance with brand standards and guest satisfaction.
- Trained and mentored housekeeping staff on cleaning protocols and safety procedures.
- Implemented quality control measures to enhance cleanliness and presentation of guest rooms.
- Coordinated inventory management for cleaning supplies, reducing costs through strategic ordering.
- Collaborated with maintenance team to address facility issues promptly, improving overall guest experience.
- Conducted regular inspections of guest rooms and common areas, ensuring high cleanliness standards were met.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 7 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
Lead Cashier
Glaziers Market
Kanab, UT
09.2018 - 08.2023
- Oversaw daily cash operations, ensuring accuracy in transactions and adherence to procedures.
- Mentored and trained new cashiers on customer service best practices and point-of-sale systems.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Monitored inventory levels, coordinating with management for timely stock replenishment.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cleaner /Small Business Owner
Raycine Andrews
Kanab, UT
10.2019 - 07.2023
- Maintained cleanliness and sanitation in residential and commercial spaces.
- Utilized industrial-grade cleaning equipment for efficient operation.
- Implemented safety protocols to ensure a secure working environment.
- Trained new staff on cleaning procedures and equipment usage.
- Developed time-efficient cleaning schedules to optimize workflows.
- Managed inventory of cleaning supplies, ensuring availability at all times.
- Collaborated with clients to customize cleaning services based on specific needs.
- Cleaned and sanitized bathrooms, and established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Performed deep-cleaning tasks window treatments to extend their lifespan and maintain appearance.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Assistant Sales Floor Manager
TKO Sports
Bullhead City, AZ
11.2013 - 08.2018
- Led sales floor operations, ensuring optimal product placement and customer engagement.
- Trained and mentored team members on effective sales techniques and product knowledge. Also worked with new highers on how to negotiate with customer to make the deal.
- Implemented merchandising strategies to enhance visibility and drive sales performance.
- Analyzed sales data to identify trends, optimizing inventory levels for peak demand.
- Did cold calls to find new customers.
- Recalls to sign up already existing customers and fallow up with and issues.
- Took CC payments over the phone in a professional manor.
- Answered calls in a professional manner.
- Dealt with complaints; worked with customers with discounts and upgrades to insure that the customer is fully satisfied and happy before end the conversation.
Education
High School Diploma -
Mohave Community College
Bullhead City, AZHigh School Diploma -
River Valley High School
Mohave Valley, AZ06-2012
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Cleaning practices
- Employee evaluations
- Chemical handling
Timeline
Housekeeping Manager
Hampton Inn By Hilton
09.2023 - Current
Cleaner /Small Business Owner
Raycine Andrews
10.2019 - 07.2023
Lead Cashier
Glaziers Market
09.2018 - 08.2023
Assistant Sales Floor Manager
TKO Sports
11.2013 - 08.2018
High School Diploma -
Mohave Community College
High School Diploma -
River Valley High School