Rayannah Burke
Jackson,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Aggie's Sports Bar
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Klavon's Pizzeria And Pub
07.2021 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
Education
No Degree - Business Administration
Jackson College
Jackson, MI05.2025
Napoleon High School
Napoleon, MI06.2023
Skills
- Guest Satisfaction
- Quality Control
- Warm and Friendly
- Sales Techniques
- Adaptable and Flexible
- Operational Efficiency and Safety
Timeline
Server
Aggie's Sports Bar
03.2023 - Current
Hostess
Klavon's Pizzeria And Pub
07.2021 - 03.2023
No Degree - Business Administration
Jackson College
Napoleon High School
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