Raye Hollinshead
Collinsville,IL
Summary
Proactive Universal Banker with extensive experience in cash handling, account management, and customer needs assessment. Successfully resolved complex customer issues and collaborated with team members to achieve branch goals. Strong skills in customer service, banking education, and branch operations. Bringing dedication to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Universal Banker
Busey Bank
Edwardsville, IL
11.2023 - Current
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Opened, closed, and updated accounts for customers.
- Educated customers on online banking and mobile banking applications.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Restaurant Hostess
1818 Chophouse
Edwardsville, IL
08.2022 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Inventory Intern
Vantage Outsourcing
Effingham, IL
04.2021 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Effingham High School
Effingham, IL05-2022
Skills
- Branch operations
- Cash handling proficiency
- Customer Needs Assessment
- Customer Service
- Strong multitasking
- Active Learning
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Universal Banker
Busey Bank
11.2023 - Current
Restaurant Hostess
1818 Chophouse
08.2022 - 10.2023
Inventory Intern
Vantage Outsourcing
04.2021 - 08.2022
High School Diploma -
Effingham High School