Rayleen Villalva
El Paso,TX
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
El Paso, TX
10.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Hostess/Server/Expo
ButterSmith Kitchen & Pies
El Paso
05.2022 - 09.2023
- Greet customers with a smile, answer questions pertaining to pie sales and provide exceptional customer service
- Operated POS terminals to input orders, split bills and take TO-GO orders
- Serve food and beverages to patrons, address complaints to kitchen staff and serve replacement items
- Tray up food for servers, keep line clean, organized and re-stocked at all times
- Keep track of ticket times, work closely with cooks and made sure each order went out with the appropriate food and condiments.
Cashier
Sprouts Farmers Market
El Paso
02.2022 - 05.2022
- Collect payments and provide accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Carefully bagged purchases to prevent merchandise breakage.
Crew Leader
Sonic
El Paso
05.2020 - 02.2022
- Managed multiple employees in various job tasks
- Monitored task completion to meet company standards for performance
- Mentored newly hired crew members to prepare each for job roles
- Packed fast-food products in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen mentioning customers special requests
- Served drinks and prepared specialty beverages.
Education
GED -
Irvin High School
El Paso, TX07.2020
Skills
- Excellent customer service
- Outgoing, friendly
- 2 years of experience
- Fast learner, can adapt quickly
- TABC certified
- Food Handler certification
Timeline
Barista
STARBUCKS COFFEE COMPANY
10.2023 - Current
Hostess/Server/Expo
ButterSmith Kitchen & Pies
05.2022 - 09.2023
Cashier
Sprouts Farmers Market
02.2022 - 05.2022
Crew Leader
Sonic
05.2020 - 02.2022
GED -
Irvin High School
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