Raylene Gonzalez
Summary
Offering strong background in creating positive guest interactions, eager to learn and develop in customer-focused environment. Brings solid understanding of effective communication and problem solving. I thrive in fast-paced environments, demonstrating adaptability and strong organizational skills to enhance guest satisfaction and drive repeat business.
Overview
1
1
year of professional experience
Work History
Guest Service Specialist
Mister Car Wash
02.2024 - 03.2025
- Ran reports detailing daily guest numbers, income, chemical usage.
- Greeted visitors and customers upon arrival, offered assistance.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Supported sales efforts by achieving top performer in memberships.
Brand Representative
Hollister
11.2023 - 02.2024
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, by engaging, educating, and befriending customers, resulting in positive feedback and repeat business.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
Education
High School Diploma -
Andress High School
El Paso, TX06-2023
Cosmetology License - Cosmetology
Center For Career And Technology Education
El Paso, TX06-2023
Skills
- Organizational skills
- Adaptability and flexibility
- Team collaboration
- Multitasking
- Cash handling experience
- Problem-solving
- Product sales
- Training and mentoring
- Verbal and written communication
- Management interaction
Timeline
Guest Service Specialist
Mister Car Wash
02.2024 - 03.2025
Brand Representative
Hollister
11.2023 - 02.2024
High School Diploma -
Andress High School
Cosmetology License - Cosmetology
Center For Career And Technology Education
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