Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raylene Gutierrez

San Jose,CA

Summary

Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Dispatcher

Republic Services
01.2021 - Current
  • Permanent routing, Geo coding, Sequence routes, call customers to resolve issues, print maps and manifests for open routes for that day, mandate cleared drivers to open routes, upload PDVs from drivers to customer accounts for service issues, clear drivers from routes, create and schedule tags for delivery, pick ups, and exchanges.

Customer Service/ Receiving

HD Supply /White Cap
01.2018 - 01.2021
  • Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person Processes orders, quotes price’s, entered orders in system and provided order information to customers
  • Pull orders as required.

Customer Service/ Front Desk

Forma Gym
01.2017 - 01.2018
  • Greeted members, Checked Members status in the system, booked messages, Cashiered, Helped with opening procedure to start the day, Took Prospective members on tour of facilities

Customer Service/ Collections Agent

Gryphon Financial Group
01.2015 - 01.2017
  • Answered multi-line phone Created invoice, Took Detailed Messages, Worked with Excel and Word, faxes papers Request Documents; put together PDF files for customer

Education

High School Diploma -

Metropolitan Adult Education
San Jose, CA
06.2003

Skills

  • Customer Service
  • Process Mail
  • Quick Learner
  • Good Phone Etiquette
  • Fax, Copy, Scan Documents
  • Answer Multi-Phone Lines
  • Microsoft Word, Excel and Outlook
  • Detailed Message Taking
  • Typing Skills
  • Detail Oriented
  • Punctual
  • Data Entry
  • Dispatching procedures
  • Stress Tolerance
  • Service planning
  • Verifying coverage

Timeline

Dispatcher

Republic Services
01.2021 - Current

Customer Service/ Receiving

HD Supply /White Cap
01.2018 - 01.2021

Customer Service/ Front Desk

Forma Gym
01.2017 - 01.2018

Customer Service/ Collections Agent

Gryphon Financial Group
01.2015 - 01.2017

High School Diploma -

Metropolitan Adult Education

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Raylene Gutierrez