Raylene Mays
Macon ,GA
Summary
Proven track record of enhancing customer experiences and sales growth at Circle K, showcasing exceptional problem-solving and customer service skills. Recognized for teamwork, adaptability, and a friendly attitude, consistently exceeding performance metrics. Achieved safe driving records at FedEx, underlining a commitment to efficiency and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
07.2020 - 12.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Driver
FedEx
10.2023 - 10.2024
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
CNA
Homenurse Home Health
03.2022 - 08.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Teller
MidSouth Bank
09.2020 - 10.2022
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
Sales Associate
Tractor Supply
04.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate Of Business Administration - Business Management
Miller Motte
Macon, GACertificate - Medical Assistant
Miller Motte
Macon, GA01.2018
High School Diploma -
Southwest High School
Macon,GA05.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Driver
FedEx
10.2023 - 10.2024
CNA
Homenurse Home Health
03.2022 - 08.2024
Teller
MidSouth Bank
09.2020 - 10.2022
Customer Service Representative
Circle K
07.2020 - 12.2024
Sales Associate
Tractor Supply
04.2020 - 08.2021
Associate Of Business Administration - Business Management
Miller Motte
Certificate - Medical Assistant
Miller Motte
High School Diploma -
Southwest High School
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