Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Raymond Acosta

Bushkill,PA - Pennsylvania

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Continuous promotion of staff development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Consultant

Luna Smart Home
01.2023 - Current
  • Make recommendations and assist clients in technology planning.
  • Perform installations and upgrades of networks, AV systems, Smart Lighting and control systems,
  • Provide training and support on Smart Lighting, Whole House Audio, Video Systems, Security and best practices, enhancing clients knowledge and skills with new technology.

Director of Customer Experience

Audio Video Invasion
04.2022 - 12.2022
    • Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
    • Follow up with clients on project upgrades and expansion. Close deals & schedule work.
    • Increased revenue 200K in the 1st 6 months.
    • Redesigned customer loyalty program to create more profitable traffic.

Operations Manager

Electronic Lifestyles LLC
11.2020 - 04.2022
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Conducted regular staff skills assessment reviews, identifying areas for improvement and deliver staff development training and action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services which resolved $220K of dead inventory.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Generated financial tracking and review of projects.

Project Manager

Electronic Environments Corporation
02.2018 - 10.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Coordinate install staff and project materials to shifting timelines and varying client requirements.
  • Implement staff skills assessment protocols and coordinate staff development training.
  • Managed the Hampton's branch office consisting of 6 staff, delivering 4.5 million worth of projects annually
  • Implement and extend use of project management tools and inventory control software to increase productivity and billable hours by 6-10% across project installs and service.

IT Manager

Nervous Consulting
01.2016 - 02.2018
  • Proactively monitor system health to meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Implement and manage Microsoft Office365, Exchange and Google Email systems
  • Manage the build and maintenance of Networks, Servers, Firewalls and computers (Windows and Apple).

Operations and Implementation Manager

Bri-Tech Inc
02.2014 - 03.2016
    • Streamlined operations by implementing new technologies and methodologies to automate project tasks, integration, tracking and financial reporting.
    • Optimized resource allocation for increased project efficiency and cost savings.
    • Managed Facilities, Vehicles, Staff scheduling and training.
    • Delivered projects in excess of $3,000,000 annually.

Project Manager, Digital Curation

Smarter Homes Inc
01.2009 - 04.2014
    • Increased stakeholder satisfaction with consistent communication and updates on project progress.
    • Collaborated with stakeholders to gather requirements and develop tailored digital curation solutions for Lighting, Audio, Video and control systems that met their unique needs.
    • Resolved any conflicts or issues arising during the course of a project swiftly, taking appropriate action as needed to ensure smooth project progression.

Business Analyst

Citigroup
05.2004 - 09.2008
  • Performed gap analysis between existing tools, processes and business needs to create functional requirements for implementation of Planview.
  • Streamlined Change Management process across multiple lines of business to improve efficiency.
  • Built web based help system to provide documentation and video help guides on tool function as well as CitiBank process and procedures eliminating recurring expense of printed manuals.
  • Designed and delivered multi-day training courses on Project Management and Planview tool use to 300+ PM's in NY, Ohio and Texas saving $340,000 on the training budget.

Education

Bachelor of Science - Computer And Information Sciences

SUNY Stony Brook
Stony Brook, NY

Skills

  • Business Analysis
  • Infrastructure Planning
  • Project Management
  • Systems Architecture Analysis
  • IT Change Management
  • Agile Methodology
  • Network Administration
  • IT Vendor Management

Certification

  • Project Management Professional - PMP, PMI - 2021
  • Certified Scrum Master - CSM, Scrum Alliance - 2018


Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

IT Consultant

Luna Smart Home
01.2023 - Current

Director of Customer Experience

Audio Video Invasion
04.2022 - 12.2022

Operations Manager

Electronic Lifestyles LLC
11.2020 - 04.2022

Project Manager

Electronic Environments Corporation
02.2018 - 10.2020

IT Manager

Nervous Consulting
01.2016 - 02.2018

Operations and Implementation Manager

Bri-Tech Inc
02.2014 - 03.2016

Project Manager, Digital Curation

Smarter Homes Inc
01.2009 - 04.2014

Business Analyst

Citigroup
05.2004 - 09.2008

Bachelor of Science - Computer And Information Sciences

SUNY Stony Brook

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