Raymond Brooks
Saint Pete Beach
Summary
Detail-oriented front desk professional with over 20 years in hospitality. Proven skills in guest relations, problem-solving, and team collaboration enhance guest experiences and service standards.
Overview
31
31
years of professional experience
Work History
Front Desk Agent
Tradewinds
St Pete Beach
01.2022 - Current
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Coordinated room assignments based on guest preferences and availability.
- Maintained accurate records of reservations and billing information.
- Collaborated with team members to enhance overall guest experience.
- Provided guests with detailed information on local attractions and services to enrich their stay.
- Assisted with check-in and check-out procedures for guests.
- Welcomed guests at front desk, fostering a friendly atmosphere during check-in.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
Front Desk Supervisor
Plaza Beach Resort
St pete Beach
05.2021 - 01.2022
- Supervised front desk operations and managed guest check-in and check-out processes.
- Trained staff on customer service protocols and resort policies for improved guest interactions.
- Coordinated reservations and room assignments using property management software for efficiency.
- Resolved guest inquiries and complaints promptly, ensuring high levels of satisfaction.
- Oversaw daily cash handling procedures and ensured compliance with financial policies.
- Developed schedules for front desk staff to optimize coverage during peak hours.
Assistant Manager
Dolphin Beach Resort
Saint pete beach
02.2018 - 04.2021
- Oversaw daily operations of front desk and guest services to enhance guest experience.
- Trained and supervised staff to ensure quality service delivery.
- Coordinated team scheduling to ensure optimal coverage and service efficiency.
- Assisted with budget management and expense tracking for operations.
- Developed training materials to enhance employee performance and engagement.
- Addressed guest complaints promptly to maintain high levels of customer satisfaction.
General Manager
Motel 6
Knoxville
05.2010 - 06.2017
- Led daily operations and staff scheduling for motel locations to enhance guest experience.
- Implemented cost control measures to maintain budget compliance.
- Crafted marketing strategies that increased occupancy rates and improved property visibility.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed monthly sales data to inform business development planning.
- Guided management and supervisory staff to promote smooth operations.
Front Desk Manager
Motel 6
Knoxville
03.2001 - 05.2010
- Supervised staff scheduling and delegated tasks to optimize workflow and service delivery.
- Trained new employees on customer service standards and hotel procedures to enhance guest experience.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Assisted in managing reservations through the hotel's booking system effectively.
- Managed guest check-in and check-out procedures along with reservations and payments to ensure smooth operations.
Front Desk Agent
Holiday inn
Knoxville
01.1995 - 03.2001
- Resolved guest inquiries and issues promptly, enhancing guest satisfaction.
- Managed guest check-ins and check-outs efficiently and courteously.
- Coordinated room assignments to align with guest preferences and optimize occupancy.
- Maintained accurate records of reservations and billing information.
- Managed cash drawer and processed payments accurately, ensuring financial integrity.
Skills
- Front desk operations
- Check-in procedures
- Reservation systems
- Customer service
- Guest services
- Guest relations
- POS systems
- Scheduling coordination
- Record keeping
- Workflow optimization
- Staff training
- Attention to detail
- Problem solving
- Collaboration techniques
- Facility maintenance
Timeline
Front Desk Agent
Tradewinds
01.2022 - Current
Front Desk Supervisor
Plaza Beach Resort
05.2021 - 01.2022
Assistant Manager
Dolphin Beach Resort
02.2018 - 04.2021
General Manager
Motel 6
05.2010 - 06.2017
Front Desk Manager
Motel 6
03.2001 - 05.2010
Front Desk Agent
Holiday inn
01.1995 - 03.2001