Raymond Carpenter
Watertown,NY
Summary
Dynamic Sales and Training Manager with proven expertise in team collaboration, relationship building, and sales strategies. Committed to enhancing customer engagement and driving team success through effective training and performance assessment.
Overview
16
16
years of professional experience
Work History
Sales and Training Manager
Sam's Club
Watertown, New York
09.2023 - Current
- Supported team members by providing guidance on learning resources.
- Monitored progress of trainees through feedback from managers and supervisors.
- Engaged potential members through personalized communication and relationship building.
- Maintained up-to-date knowledge of industry trends and competitor offerings for effective selling.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Coordinated logistics for events, including venue selection and setup requirements.
Sales Associate
Massey's Furniture Barn
Watertown, New York
05.2011 - 08.2023
- Collaborated with sales team to ensure alignment between field marketing activities and sales goals.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Monitored sales performance through analysis of sales reports and comparison shopping.
Manager
Mattress Warehouse
Greensboro, NY
05.2009 - 08.2011
- Managed daily operations and ensured adherence to company policies.
- Trained staff on best practices and compliance standards.
- Facilitated communication between teams to enhance project coordination.
- Analyzed performance metrics to identify areas for improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed sales team to achieve monthly targets and enhance customer engagement.
- Managed client relationships to ensure satisfaction and retention of key accounts.
Education
Bachelor of Arts - Political Science
SUNY Empire State College
Saratoga Springs, NY12-2007
Skills
- Training development
- Performance assessment
- Learning management systems
- Needs analysis
- Course facilitation
- Customer relationship management
Timeline
Sales and Training Manager
Sam's Club
09.2023 - Current
Sales Associate
Massey's Furniture Barn
05.2011 - 08.2023
Manager
Mattress Warehouse
05.2009 - 08.2011
Bachelor of Arts - Political Science
SUNY Empire State College