Raymond Creel
Fort Worth,TX
Summary
Experienced collections professional with 4+ years supporting delinquent accounts, payment arrangements, and billing inquiries. Skilled in customer service, accurate recordkeeping, and clear communication to resolve account issues and maintain compliance.
Overview
11
11
years of professional experience
Work History
Collections Agent
TRUIST
Arlington, Texas
07.2021 - Current
- Managed delinquent account collections for Truist through proactive outbound customer calls.
- Facilitated payment plan discussions with customers, ensuring accurate updates to account notes.
- Resolved billing inquiries and clearly clarified account balances for customers.
- Followed company policies and applicable laws while collecting customer debts.
Inventory Specialist
CarMax
Irving, Texas
11.2015 - 07.2025
- Managed CarMax vehicle inventory records and verified stock accuracy.
- Maintained accurate and up-to-date inventory records.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated inventory, stocking and ordering.
- Followed CarMax procedures for inventory control, safety, and organization.
- Created reports on inventory activity, shortages, overages.
Education
High School Diploma -
Venice High
Los Angeles, CA05-1981
Skills
- Debt recovery
- Delinquent accounts
- Payment plans
- Billing resolutions
- Account balancing
- Customer service
Timeline
Collections Agent
TRUIST
07.2021 - Current
Inventory Specialist
CarMax
11.2015 - 07.2025
High School Diploma -
Venice High