Raymond Fernandez
Phoenix,AZ
Summary
Motivated and adaptable professional with 8 years of experience across medical assisting, food service management, housekeeping, and front desk operations. Known for strong customer service, attention to detail, and the ability to excel in fast-paced environments. Reliable, team-oriented, and dedicated to delivering high-quality service while supporting daily operations. Eager to continue growing within the company and move into a management role to contribute leadership and long-term success
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
PeachTree
08.2025 - Current
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Bartender
DriftWoods
12.2024 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Store Manager
Ikes Love and Sandwiches
01.2024 - 12.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Medical Assistant
Gila Internal Medicine
06.2022 - 07.2023
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient spirometry.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Housekeeper
Cambria Hotel
10.2021 - 02.2022
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Brookshire High School
Lemon Cove, CAMedical Assitant Certifcation -
UEI COLLEGE
Phoenix, AZSkills
Housekeeping:
*Attention to detail
*time management
*Deep cleaning and sanitation
Store Manager:
*Team leadership
* inventory control
*Customer service management
Medical Assistant
*patient intake and vital signs
*EMR documentation
*Clinical support Procedures
Front Desk Agent
* Guest check-in/check out
*Reservation management
*problem solving and service recovery
Certification
Medical Assistant certification
Timeline
Front Desk Agent
PeachTree
08.2025 - Current
Bartender
DriftWoods
12.2024 - 08.2025
Store Manager
Ikes Love and Sandwiches
01.2024 - 12.2024
Medical Assistant
Gila Internal Medicine
06.2022 - 07.2023
Housekeeper
Cambria Hotel
10.2021 - 02.2022
High School Diploma -
Brookshire High School
Medical Assitant Certifcation -
UEI COLLEGE