Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Raymond Ford

Pauls Valley,OK

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Seasoned Customer Associate with many years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10+ years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft and other Software.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Qi Tech
Oklahoma City, Oklahoma
02.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Drywall Technician

Lane Drywall Co.
Mustang, OK
06.2009 - 01.2011
  • Finished and trimmed drywall with professional-level quality.
  • Prepared work area, tools and equipment for job site.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.

Batch Maker/Lab Tech

Crown Paint Company
Oklahoma City, OK
03.2011 - 01.2017
  • Maintained figures and percentages mixing accuracy by closely weighing materials and ingredients using OSHA regulations.
  • Checked incoming orders and organized new stock.
  • Studied material specifications to accurately mix and prepare paint products.
  • Kept detailed records of equipment problems and reported irregularities to supervisor.

Hotel Night Auditor

Courtyard Marriott
Oklahoma City, OK
09.2006 - 04.2009
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.

Education

Skill Trade Building Maintenance Specialist - Business And Managerial Economics

Oklahoma City Community College
Oklahoma City, OK
08.2012

HIGHSCHOOL DIPLOMA - General Services

Pauls Valley High School
Pauls Valley, OK
05.2003

Skills

  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Presenting Solutions

Timeline

Customer Service Associate

Qi Tech
02.2017 - Current

Batch Maker/Lab Tech

Crown Paint Company
03.2011 - 01.2017

Drywall Technician

Lane Drywall Co.
06.2009 - 01.2011

Hotel Night Auditor

Courtyard Marriott
09.2006 - 04.2009

Skill Trade Building Maintenance Specialist - Business And Managerial Economics

Oklahoma City Community College

HIGHSCHOOL DIPLOMA - General Services

Pauls Valley High School
Raymond Ford