Raymond Gama
East Los Angeles,California
Summary
Dynamic Shift Leader at Panda Express with a proven track record in team training and customer satisfaction enhancement. Expertise in problem-solving and multitasking facilitates efficient preparation of end-of-shift reports while ensuring strict compliance with safety procedures. A dedicated listener thriving in fast-paced environments, driving team collaboration to achieve exceptional service and operational success. Proficient in Microsoft Word and Excel, with additional experience as a cadet for the City of Los Angeles Fire Department, demonstrating a commitment to community service and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Commerce, CA
08.2022 - Current
- Used financial accounting or spreadsheet software to calculate revenue and sales
- Prepared end-of-shift reports for management review and approval.
- Supervised daily operations, ensuring efficient service and adherence to company standards.
- Trained and mentored team members on food safety protocols and customer service techniques.
Production Worker
EastSide Ice Co.
East Los Angeles, CA
05.2021 - 08.2021
- Followed detailed instructions from supervisors for daily tasks.
- Communicated effectively with members of the public in often crowded and noisy environments.
- Bent, lifted, opened, and moved ice products weighing up to 40 pounds.
- Loaded, unloaded and moved heavy products using material loading equipment.
Courtesy Clerk
Ralph's
Monterey Park, CA
05.2021 - 08.2021
- Assisted customers with inquiries, purchases, and general needs
- Bagged groceries and restocked shelves efficiently during busy shifts
- Organized merchandise and maintained a safe, clean store environment
- Moved shopping carts and supported team operations to ensure smooth workflow
Education
Associates Degree - Fire Science
East Los Angeles Community College
Monterey Park, CASkills
- Team collaboration
- Great Listener
- Positive attitude
- Problem-solving
- Multi-tasking
- Intermediate Word proficiency
- Intermediate Excel proficiency
Certification
California Fire Explorer Academy
Timeline
Shift Leader
Panda Express
08.2022 - Current
Production Worker
EastSide Ice Co.
05.2021 - 08.2021
Courtesy Clerk
Ralph's
05.2021 - 08.2021
Associates Degree - Fire Science
East Los Angeles Community College
Personal Information
Title: Shift Leader