Raymond Garcia
San Antonio
Summary
Detail-oriented business student with experience managing high-volume operations and handling financial transactions with accuracy and accountability. Strong foundation in finance, risk awareness, and customer relationship management. Proven ability to analyze situations, resolve issues, and maintain trust in fast-paced environments. Seeking to leverage financial knowledge and client-facing experience in a loan or lending role.
Overview
5
5
years of professional experience
Work History
Account Manager
Citrin
San Antonio
12.2024 - Current
- Oversee daily operations of a high-volume service drive handling approximately 50-70+ vehicles per day while maintaining accuracy and efficiency
- Supervise a team of 6 service valets and 1 shop porter, ensuring accountability, efficiency and adherence to company standards
- Manage vehicle flow and service logistics to reduce wait times and improve overall efficiency
- Communicate across departments to ensure seamless service execution and a positive customer experience
- Maintain strong client relationships through clear communication, transparency, and reliable service
Trainer
Shake Shack
San Antonio
01.2023 - 12.2024
- Trained and onboarded 12+ employees on POS systems and operational procedures
- Handled high-volume cash transactions with accuracy and ensured proper reconciliation with minimal discrepancies
- Coached team members and monitored performance improvement
- Led shifts during peak hours while maintaining efficiency and strong customer satisfaction
Shift Leader
HEB
San Antonio
03.2021 - 12.2022
- Promoted within 3 months based on performance and leadership ability
- Managed cash handling, register balancing, and transaction accuracy in a high-volume environment
- Supervised a team of 5-6 employees while maintaining workflow and service quality
- Delivered strong customer service and resolved issues to maintain customer trust
Education
Bachelor of Business Administration - Real Estate Finance & Development
UTSA
Associate of Arts - Business Management
San Antonio College
San Antonio, TXSkills
- Cash Handling & Reconciliation
- Financial Accuracy
- Customer Relationship Management
- Risk Awareness
- Documentation & Data Entry
- Microsoft Excel
- Communication
Timeline
Account Manager
Citrin
12.2024 - Current
Trainer
Shake Shack
01.2023 - 12.2024
Shift Leader
HEB
03.2021 - 12.2022
Bachelor of Business Administration - Real Estate Finance & Development
UTSA
Associate of Arts - Business Management
San Antonio College