Raymond Hallock
Albuquerque
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in problem resolution and customer satisfaction. Proven ability to enhance team performance and streamline operations, leveraging critical thinking and active listening skills. Recognized for maintaining high standards in service quality and effectively communicating promotions to boost sales.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Walgreens
12.2022 - 02.2023
- Assisted customers with inquiries and concerns, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Maintained product knowledge to effectively communicate promotions and offerings to customers.
- Collaborated with team members to meet store goals and improve customer satisfaction rates.
Assistant Store Manager
Circle K
06.2020 - 01.2022
- Assisted in daily store operations and ensured adherence to company policies.
- Supported inventory management processes, including stock organization and product replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Participated in staff training initiatives, enhancing team performance and service quality.
- Monitored sales performance metrics to identify trends and opportunities for improvement.
- Facilitated communication between management and staff, promoting a positive work environment.
Cook
Sonic
2019 - 2020
- Prepared and cooked a variety of dishes following standardized recipes.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted in inventory management by monitoring stock levels and notifying suppliers for reorders.
- Collaborated with team members to streamline food preparation processes for improved efficiency.
Cook
Village Inn Pancake House
2013 - 2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Whataburger
2012 - 2013
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Sonic
2008 - 2008
- Operated kitchen equipment, including ovens and grills, adhering to safety protocols during use.
- Implemented portion control measures to reduce waste and optimize ingredient usage.
- Adapted quickly to changing menu items and special dietary requests from customers.
- Trained new kitchen staff on food preparation techniques and best practices for food safety.
Education
Albuquerque High School
Albuquerque, NM01-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Paperwork processing
Timeline
Customer Service Representative
Walgreens
12.2022 - 02.2023
Assistant Store Manager
Circle K
06.2020 - 01.2022
Cook
Sonic
2019 - 2020
Cook
Village Inn Pancake House
2013 - 2014
Cook
Whataburger
2012 - 2013
Cook
Sonic
2008 - 2008
Albuquerque High School