Raymond Ho
Mission Viejo,CA
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Strives to meet guests' needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Banquet Server
Montage
Laguna Beach, CA
05.2024 - Current
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Server
Wood Ranch
Laguna Niguel, CA
09.2022 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
Cashier/Pizza Maker
Little Caesars
Mission Viejo, CA
09.2020 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Monitored quality of all products served to customers.
- Prepared dough and sauce for pizzas according to recipes.
Guest Services Associate
Tijeras Creek Golf Club
Rancho Santa Margarita, CA
03.2019 - 08.2021
- Greeted guests in a friendly and professional manner.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
Education
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CAAssociate of Science - Business Administration 2.0
Saddleback College
Mission Viejo, CAAssociate of Arts - Liberal Arts and General Studies
Saddleback College
Mission Viejo, CASkills
- Guest Engagement
- Order Management
- Safe Food Handling
- Strong Work Ethic
- Point of Sale (POS) system operations
- Menu knowledge
- Suggestive Selling
- Exceptional customer service
Timeline
Banquet Server
Montage
05.2024 - Current
Server
Wood Ranch
09.2022 - 02.2024
Cashier/Pizza Maker
Little Caesars
09.2020 - 10.2021
Guest Services Associate
Tijeras Creek Golf Club
03.2019 - 08.2021
Associate of Science - Business Administration
Saddleback College
Associate of Science - Business Administration 2.0
Saddleback College
Associate of Arts - Liberal Arts and General Studies
Saddleback College
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