Raymond Hooper
Winter Garden,FL
Summary
Motivated server with engaging personality and astute knowledge. Upbeat, friendly and anticipating customer needs to facilitate fantastic fine dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Marriott, Il Mulino
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- High volume fine dining experience for 3 years.
- Maintained extensive knowledge of wine, beer, and spirits.
- Delicately explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Winter Garden Pizza
08.2018 - 03.2021
- Managed and motivated 20+ employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05.2018
Skills
- Wine Service
- Guest Engagement
- High-Volume Dining
- Order Management
- Quality Control
- Multitasking Abilities
- Memory Retention
- Strong Work Ethic
- Foreign Language Proficiency (some Spanish)
Certification
- Food Handler Cert, AlwaysFoodSafe, Feb 23'
- TIPS Training, 360Training, Aug 23,
Timeline
Server
Marriott, Il Mulino
04.2021 - Current
Manager
Winter Garden Pizza
08.2018 - 03.2021
High School Diploma -
West Orange High School
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