Raymond Junior Fuentes Maldonado
Haines City
Summary
Lead and operate with a positive attitude having the five keys present. Support and commit to Cast Members, guest and the company. Conduct investigations related to different matters within the company. Analyze and collaborate with different units to prevent security incidents and develop safety protocols. Guide and inspire other Cast Member in a fast-paced environment to execute with efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Security Plain Clothes Operative (PCO)
Walt Disney Parks and Resorts
Orlando, FL
2023 - Current
- Monitored compliance with safety protocols, contributing to a secure environment for guests and employees.
- Conduct undercover surveillance to detect suspicious behavior, potential security threats, and unauthorized activity across theme parks, resorts and Disney Springs.
- Monitor for theft,including internal theft (by cast members)and external theft(shoplifting).
- Respond to guest or cast incidents, including assisting with security disturbances and in some cases, performing detentions of individuals for local law enforcement.
- Compose detailed professional reports regarding investigations and incidents by the end of our shifts.
- Work with uniformed security, law enforcement,and other lines of business, while maintaining confidentiality.
- Use surveillance technology, such as CCTV systems in the "BAM"(Behavioral Assessment Monitoring).
- Security Officer State of Florida License.
- Walt Disney World Security License.
Security Foreman Screening and Entry Disney Springs
Walt Disney World Resorts
Lake Buena Vista, Florida
01.2022 - 2023
- Lead and educate over 25 cast members to ensure superior guest service experience and enforce security protocols daily.
- Build and maintain strong relationships in order to inspire, engage, coach, develop and mentor a team of Cast Members.
- Continuously ensure a safe environment for Guest and Cast member on stage and off stage.
- Offer directions to both Cast Members and Guests in order to keep the focus of the operation.
- Promote and educate Cast on workplace diversity.
- Maintain a positive and pleasant attitude while working in a constant high demand, fast paced operation.
- Answer radio calls related to safety and security concerns.
- Partner with Orange County Sheriff’s Deputies to safely address weapons discovered during the screening process.
- Demonstrate effective communications skills and decision making while leading screening team, recognized for projecting a courteous atmosphere to perform the role in an efficient matter.
Lifeguard
Walt Disney World
Blizzard Beach and Wilderness Lodge
2020 - 01.2022
- Supervise Swimming pools area and ensuring patron safety.
- Proactively identify and mitigate risks and issues to prevent accidents.
- Give advice on water safety.
- Obtain certification in CPR and First Aid.
- Act quickly and appropriately to secure the safety of patrons in the event of an emergency.
- Present a professional appearance and attitude at all times; maintain high standards of guest service.
Food Handler
Walt Disney World
Epcot
01.2019 - 2020
- Assist in daily monthly inventories.
- Check in all deliveries with vendors and warehouse.
- Exhibit a positive, friendly and helpful attitude towards guest.
- Ability to be a self-starter and work independently.
- Responsible for upholding and creating a safe and secure work environment.
- Maintain sanitation standards for cleaning of all freezers, coolers, walk-ins, storeroom and the back dock area.
- Stock and deliver products.
- Assist the Receiver or Chef as needed.
Fulfillment Expert
Target
Kissimmee West
01.2018 - 01.2019
- Experience in a dynamic work environment in which daily work changes based on guest ordering.
- Project skills to assess daily business while utilizing reports to determine how to meet digital demand.
- Knowledge for reporting systems that show the digital guest traffic patterns that are constantly changing throughout the day.
- Creating a welcoming experience by greeting all guests.
- Observe to understand whether a guest needs assistance or is willing to interact.
- Engage with guest in a way which includes asking questions to better understand their needs.
- Ability to select items for order pickup, drive up and ship to home for digital orders.
- Properly prepare, pack and sort guests orders for shipment using the correct material.
- Meet guest order promise times to deliver on guest demand.
- Properly use equipment while following safety best practices.
Puerto Rico West Security Services
San Sebastián, Puerto Rico
01.2013 - 01.2017
- Provide private security and surveillance services of the highest quality and reliability to private companies, government institutions, organizations and individuals throughout Puerto Rico.
- Proactively watch for suspicious behavior, mitigate risks as they appear and contact the proper authorities when an incident occurs.
- Inspect and patrol premises regularly.
- Monitor property entrance.
- Authorize entrance of people and vehicles.
- Secure all exits, doors and windows.
- Monitor surveillance camera.
- Complete reports by recording observations, information, occurrences, and surveillance activities.
Education
Bachelor in Science -
Mid Continent University
Mayfield, KentuckyHOTEL AND TOURISM-HOSPITALITY CERTIFICATE - undefined
INSTITUTO DE BANCA Y COMERCIO
AGUADILLA, PUERTO RICOSkills
- Bilingual,
- Microsoft Office
- Proficient in Internet
- Excellent communication skills
- Project a positive attitude
- Coachable and always willing to learn
- Team player
- Surveillance
- Emergency response
- Perimeter guarding
- System recordkeeping
- Strong observational skills, the ability to work independently without direct supervision, and proficiency in verbal and written communication
Certification
-Security Officer State of Florida License
-Walt Disney World Security
COMMUNICATION
- Excellent written and verbal communication skills both in English and Spanish.
- Confident, Articulate, and Professional speaking abilities.
- Empathic listener and persuasive speaker.
- Writing creative or factual.
- Confident public speaker groups or electronic media.
- Excellent presentation and negotiation skills.
- Build and maintain effective working relationship with law enforcement.
- Maintain strict discretion and confidentiality.
LEADERSHIP
- Act with integrity and treat cast members and guests with respect and empathy.
- Collaborate and share ideas and issues with Leadership and Cast.
- Demonstrate openness and inclusiveness of other Cast Members and ideas.
- Display a cheerful and helpful attitude towards guests and cast members.
- Track and analyze statistical information to identify trends or persons to resolve violations of company policy in a confidential matter.
Quarterly Award Winner
Received the Quarterly Award for Employee of the Quarter.
Fluent in English and Spanish(Bilingual).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Foreman Screening and Entry Disney Springs
Walt Disney World Resorts
01.2022 - 2023
Food Handler
Walt Disney World
01.2019 - 2020
Fulfillment Expert
Target
01.2018 - 01.2019
Puerto Rico West Security Services
01.2013 - 01.2017
HOTEL AND TOURISM-HOSPITALITY CERTIFICATE - undefined
INSTITUTO DE BANCA Y COMERCIO
Security Plain Clothes Operative (PCO)
Walt Disney Parks and Resorts
2023 - Current
Lifeguard
Walt Disney World
2020 - 01.2022
Bachelor in Science -
Mid Continent University