Raymond Knapp
Minneapolis,MN
Summary
Claims Assistant with strong history of opening and closing case files, processing documents and updating logs. Prioritizes tasks and uses sound judgment to make decisions on claim processing actions. Well-organized and hardworking with good written and verbal communication skills.
Overview
20
20
years of professional experience
Work History
Claims Assistant
Veterans Administration
09.2007 - 05.2025
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Managed a high volume of duplicate file resolutions efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
Civil Affairs NCO
Minnesota Army National Guard
09.2005 - 07.2007
- Excellent communication skills, both verbal and written. worked with contracted interpreters to engage tribal leaders in the Brigade area of Operation.
- Worked well in a team setting, providing support and guidance to Battalion and Brigade staff
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - MiddleEeastern Area Studies
University of Minnesota
Minneapolis, MN06-1990
Associate of Arts - Middle Eastern Area Studies
American University of Cairo
Cairo, Egypt06-1990
High School Diploma -
Wayzata High School
Plymouth, MN06-1978
Skills
- Microsoft office
- Confidentiality handling
- Managing records
- Team collaboration
Accomplishments
named civil servant of the year for VA benefits Administration for 2022.
Timeline
Claims Assistant
Veterans Administration
09.2007 - 05.2025
Civil Affairs NCO
Minnesota Army National Guard
09.2005 - 07.2007
Bachelor of Arts - MiddleEeastern Area Studies
University of Minnesota
Associate of Arts - Middle Eastern Area Studies
American University of Cairo
High School Diploma -
Wayzata High School
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