Raymond B McGaughey
Douglasville,GA
Summary
Driven by a passion for customer satisfaction and operational efficiency, I excelled at Chick-fil-A, enhancing team productivity and reducing food waste significantly. My leadership fostered a skilled workforce through comprehensive training and strategic marketing, demonstrating exceptional problem-solving abilities and effective communication.
Overview
10
10
years of professional experience
Work History
Restaurant Director
Chick-fil-A
09.2021 - Current
- Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness in the establishment.
- Developed comprehensive employee training programs, resulting in a knowledgeable and skilled workforce.
- Introduced effective staff scheduling practices that balanced coverage needs with employee availability while minimizing labor costs.
- Reduced food waste by optimizing inventory management and implementing portion control measures.
- Fostered an atmosphere of continuous improvement by soliciting staff feedback and implementing necessary changes to enhance overall restaurant performance.
- Implemented strategic marketing initiatives to attract new customers, expand brand awareness, and drive revenue growth.
- Analyzed sales data to identify trends and adjust strategies accordingly for continued success in a competitive market landscape.
Supervisor
Chick-fil-A
04.2014 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Hiring Decisions
- Operational Efficiency
- Labor Management
- Passion for customer satisfaction
- Team Management
- Attention to Detail
- Problem-solving abilities
- Collaboration and Teamwork
- Critical Thinking
- Effective Communication
Timeline
Restaurant Director
Chick-fil-A
09.2021 - Current
Supervisor
Chick-fil-A
04.2014 - 08.2021
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