Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amy LaLonde

Albuquerque,NM

Summary

Dynamic Restaurant Director with a proven track record at Chick Fil A, driving sales growth through strategic marketing and operational efficiency. Expert in labor management and staff training, fostering a collaborative environment that enhances customer satisfaction. Committed to sustainability and reducing food waste while ensuring compliance with sanitation standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Director

Chick Fil a Gibson Rd
05.2015 - Current
  • Championed sustainability efforts within the establishment through various eco-friendly practices like locally-sourced ingredients, recycling programs, or energy-saving measures.
  • Streamlined restaurant operations for increased efficiency and improved staff productivity.
  • Implemented strategic marketing initiatives to attract new customers, expand brand awareness, and drive revenue growth.
  • Oversaw financial operations, focusing on budgeting, forecasting, and cost control to enhance profitability.
  • Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
  • Oversaw facility renovations and upgrades to enhance the overall dining experience for guests while increasing operational efficiency.
  • Reduced food waste by optimizing inventory management and implementing portion control measures.
  • Fostered an atmosphere of continuous improvement by soliciting staff feedback and implementing necessary changes to enhance overall restaurant performance.
  • Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness in the establishment.
  • Designed robust training programs that cultivated employee expertise.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Assistant Manager

Halo Burger
03.2012 - 05.2014
  • Oversaw daily operations to ensure alignment with performance, quality, and service goals.
  • Enhanced customer experience by maintaining a tidy and secure store space.
  • Built rapport with staff, enhancing teamwork.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Assoociate - Basic

Eastern Michigan University
Ypsilanti, MI
02.2000

Diploma - Basic

Grand Blanc High
Grand Blanc, MI
06.1997

Skills

  • Hiring decisions
  • Operational efficiency
  • Labor management
  • Sanitation standards
  • Sales growth
  • Scheduling expertise
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization
  • Customer engagement
  • Adaptable
  • Team management
  • Customer loyalty
  • Food service background
  • Point of sale (POS) system operation
  • Supervisory skills
  • Operations management
  • Staff management
  • Complaint resolution
  • Pre-shift walk-through
  • Conflict resolution techniques
  • Staff scheduling
  • Performance improvement
  • Shift management
  • Recruitment
  • Catering coordination
  • Customer service best practices
  • Labor and food cost control
  • Full service restaurant background

Certification

Serve safe certified

Timeline

Restaurant Director

Chick Fil a Gibson Rd
05.2015 - Current

Assistant Manager

Halo Burger
03.2012 - 05.2014

Assoociate - Basic

Eastern Michigan University

Diploma - Basic

Grand Blanc High

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Amy LaLonde