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Accomplished Virtual Service Technician at ADT, renowned for enhancing customer satisfaction through expert system installation and repair. Leveraged strong troubleshooting skills and attention to detail to improve service efficiency. Demonstrated exceptional teamwork and communication, mentoring new technicians and fostering a culture of continuous improvement.
Helpful professional commended as valuable team player with expertise in troubleshooting and training . Ready to bring 20 years of relevant work experience to new position in the alarm industry.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

My motto is a day that I do not learn something new, was a day wasted.
I have been with my current employer since 2020. The company has recently downsized by more than half of its employees, brought about when our parent company (Dyaco), allowed Sole Treadmills to branch off and become its own entity. As a result of this split, our call volume in the service department is less than a quarter of what it was this time last year.
When I began at Spirit Fitness Manufacturing, I had never repaired a piece of fitness equipment before. Four years later ( fast forwarding to the present). I currently have the most and best reviews on the service department (see links). This is because I am always eager to learn new things. This is why I enjoy working with various computers and digital devices because of the constantly evolving technology.
I have certifications in Java, SQL, Microsoft Office, and Hilton Management.
I am currently finishing up BA in computer science/Cybersecurity, and studying for Comp Tia ++ certification.
Hardworking, motivated, and eager learn. I enjoy a challenge. I have excellent references, professional, social, and educational.
Recently widowed, I am hoping to find some type of remote position (preferably customer service, or data entry. However will I will be grateful for any opportunity). I have 30+ years Customer Service experience, and I've recently learned that I'm also quite mechanically inclined.
My life's dream is to open a business repairing brown devices, upgrading O.S, building customized towers, designed specifically for the primary function of the user or business. From the simplest broken screens and charger ports, to upgrades, ensuring the final result.

Technology Warehouse Assistant with expertise in inventory management and technical support. Strong understanding of OSHA standards and safety guidelines, ensuring compliance while maintaining efficient operations. Proven ability to troubleshoot hardware and software issues, enhancing user experience for staff and students.

Senior Field Service Engineer experienced in equipment maintenance and technical troubleshooting. Managed medical device installations and improved customer satisfaction through effective communication and problem resolution. Trained teams and documented service processes to enhance operational efficiency while educating customers on product usage and maintenance.

RAYMOND PANAMENO

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Virtual Service Technician

Installation Technician

DRIVER

Education

NCCCO Rigger I And II, Signal Person, TLL, TSS & L - Crane And Rigging

Quickstart Electrical Helper Training Program -

High School Diploma -

Skills

Certificatesandlicenses

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Virtual Service Technician

Installation Technician

DRIVER

NCCCO Rigger I And II, Signal Person, TLL, TSS & L - Crane And Rigging

Quickstart Electrical Helper Training Program -

High School Diploma -

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