Raymond E Herron
Mount Washington,KY
Summary
Dedicated CSR. Rental Coordinator skilled in the processing of customer needs regarding equipment rental for specific projects ranging from site preparation, correct equipment best suited for projects based on functionality, reliability, availability & budget friendly cost & on time delivery. pickup & exchange if needed.
Closely work with territory sales reps, parts/service departments, other branches & vendors to achieve rental sales & service goals to insure branch profitability.
Also work closely with all staff members and customers through onsite & store based safety & training courses to reduce possible work related injuries.
Overview
25
25
years of professional experience
Work History
Collision Estimator
Byerly Ford Body Shop
Louisville , Kentucky
09.2024 - 03.2025
- Assessed vehicle damage and estimated repair costs for customers.
- Collaborated with insurance companies to process claims efficiently.
- Communicated repair timelines and updates to clients effectively.
- Reviewed repair orders for accuracy and completeness before approval.
- Developed strong relationships with vendors for parts procurement and pricing negotiations.
- Documented findings in a written report with photos to be used for insurance claims.
- Conducted final quality control check of vehicles prior to customer delivery.
Collision Estimator
Bluegrass Collision
Louisville, Kentucky
09.2021 - 09.2022
- Assessed vehicle damage and estimated repair costs for customers.
- Communicated repair timelines and updates to clients effectively.
- Reviewed repair orders for accuracy and completeness before approval.
- Developed strong relationships with vendors for parts procurement and pricing negotiations.
- Documented findings in a written report with photos to be used for insurance claims.
- Assisted customers in understanding their insurance coverage options.
- Conducted final quality control check of vehicles prior to customer delivery.
Rental Coordinator
EquipmentShare
Louisville , KY
10.2019 - 05.2020
- Processed applications for potential renters in accordance with company policies.
- Verified customer identity and credit worthiness prior to approving rental requests.
- Coordinated rental agreements and logistics for equipment delivery and pickup.
- Managed inventory of rental equipment and ensured availability for customers.
- Developed relationships with vendors to support equipment procurement efforts.
- Collaborated with team members to streamline workflows and enhance service delivery.
- Inspected rented equipment upon return for any damages or missing items.
- Prepared invoices for each completed transaction and collected payments from customers.
- Implemented process improvements that reduced turnaround time for equipment rentals and returns.
- Collaborated with sales teams to optimize rental agreements, aligning offerings with client needs and market trends.
- Analyzed customer feedback to identify service gaps, driving initiatives that enhanced overall client satisfaction levels.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Evaluated competitor offerings to develop strategies that would set our company apart from others in the market space.
- Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
- Collaborated with sales team to identify upselling opportunities, increasing company revenue through strategic promotions.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
Collision Estimator
Oxmoor Collision Center
Louisville , KY
05.2017 - 10.2019
- Analyzed damage reports to create accurate repair estimates for various vehicle makes and models.
- Collaborated with insurance adjusters to facilitate seamless claims processing and approval.
- Evaluated repair processes to enhance efficiency and reduce turnaround times on estimates.
- Developed strong relationships with vendors to negotiate pricing and secure quality parts for repairs.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Rental Coordinator, Lead CSR, Dispatcher
Sunbelt Rentals
Shepherdsville, KY
04.2013 - 04.2017
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Streamlined rental processes by implementing efficient scheduling and organization techniques.
Outside Sales Representative
NES Rentals
Louisville, Kentucky
03.2011 - 04.2013
- Verified customer identity and credit worthiness prior to approving rental requests.
- Coordinated rental agreements and contracts for construction equipment.
- Scheduled equipment deliveries and pickups according to client needs.
- Developed relationships with clients to ensure repeat business and satisfaction.
- Provided exceptional customer service to ensure satisfaction with rental services.
- Inspected rented equipment upon return for any damages or missing items.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Responded promptly to inquiries regarding availability of rental units or services.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Cultivated and maintained strong relationships with key accounts to drive repeat business.
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Rental Coordinator
Rite-Way Construction Equipment
Louisville , KY
03.2000 - 02.2011
- Coordinated rental operations, ensuring equipment availability and timely delivery to clients.
- Managed customer inquiries and provided detailed information on rental processes and equipment specifications.
- Streamlined inventory management systems, enhancing tracking efficiency and accuracy of rental assets.
- Developed training materials for staff on best practices in equipment rental processes and customer service standards.
Education
Henry County High School
New Castle05-1986
References
- References available upon request.
Education and Training
other
Additional Information
Updated Contact Info:
Raymond E Herron
New Cell Phone Number: #502-507-7053 (please disregard 502-836-0221)
Timeline
Collision Estimator
Byerly Ford Body Shop
09.2024 - 03.2025
Collision Estimator
Bluegrass Collision
09.2021 - 09.2022
Rental Coordinator
EquipmentShare
10.2019 - 05.2020
Collision Estimator
Oxmoor Collision Center
05.2017 - 10.2019
Rental Coordinator, Lead CSR, Dispatcher
Sunbelt Rentals
04.2013 - 04.2017
Outside Sales Representative
NES Rentals
03.2011 - 04.2013
Rental Coordinator
Rite-Way Construction Equipment
03.2000 - 02.2011
Henry County High School