Raymond Massey
Ankeny,IA
Summary
Dynamic Front End Supervisor at Costco with proven leadership in enhancing customer satisfaction and operational efficiency. Expert in staff development and complaint resolution, successfully improving cashier performance metrics. Skilled in forklift operation and effective planning, fostering a motivated team environment that consistently meets company standards.
Overview
24
24
years of professional experience
Work History
Front End Supervisor
Costco
Ankeny, IA
11.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Warehouse Associate
Casey's General Store Warehouse
Ankeny, Iowa
06.2001 - 07.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
Applied Psychology
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Copperas Cove High School
Copperas Cove, TX06.1989
Skills
- Forklift Operation
- Inventory Maintenance
- Operations Support
- Leadership and team building
- Management
- Staff Development
- Store Presentation
- Customer service
- Problem-solving skills
- Opening and closing procedures
- Complaint resolution
- Staff management
- Listening skills
- Team supervision
- Employee motivation
- Training and mentoring
- Effective planning
Timeline
Front End Supervisor
Costco
11.2022 - Current
Warehouse Associate
Casey's General Store Warehouse
06.2001 - 07.2024
Applied Psychology
Northwest Missouri State University
High School Diploma -
Copperas Cove High School